Samantha Mercado Calderon
Hesperia
Summary
Dynamic small business owner with a proven track record at MC TIRES INC, excelling in customer relations and operations management. Cultivated strong client relationships, driving repeat business and referrals. Implemented efficient processes that enhanced customer satisfaction and reduced costs through strategic supplier negotiations. Skilled in verbal communication and sales leadership.
Overview
9
9
years of professional experience
Work History
Owner
MC TIRES INC
06.2016 - 06.2025
- Established vendor relationships to ensure quality supply chain management.
- Implemented efficient processes to streamline day-to-day operations and customer service.
- Managed financial records, ensuring accuracy in budgeting and expense tracking.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed employee records on database to maintain accuracy and updated information.
- Processed timecards and payroll data for team of employees.
- Updated employee files with new details such as changes in address or salary levels.
- Processed manual checks for employees in accordance with company policies.
Education
Murrieta Mesa High School
Murrieta, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Sales leadership
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Owner
MC TIRES INC
06.2016 - 06.2025
Murrieta Mesa High School
Similar Profiles
Preston FullerPreston Fuller
Oil Change Technician at Tires Tires Tires Auto Service & Tire CenterOil Change Technician at Tires Tires Tires Auto Service & Tire Center
Randall MickaRandall Micka
Courtesy Shuttle Driver at Tires, Tires,TiresCourtesy Shuttle Driver at Tires, Tires,Tires
ATHENZ S. DRAVIDAATHENZ S. DRAVIDA
front desk counter at Mc café, Mc Donald’sfront desk counter at Mc café, Mc Donald’s
BARBARA DELGADOBARBARA DELGADO
Assistant Manager at Panda Restaurant Group IncAssistant Manager at Panda Restaurant Group Inc
Janessa L. VasquezJanessa L. Vasquez
Recycling Ambassador at Palm Springs Disposal ServicesRecycling Ambassador at Palm Springs Disposal Services