Samantha McGrath
Saint John,NB
Summary
A self-starter and quick learner with experience in management, training, customer service, and written and oral communication. Proven success and skill in mentoring, training, and policy adherence and enforcement. Searching for employment in a career where I can thrive.
Diligent General Practical Nurse with background as Resident Assistant. Proven ability to foster supportive and inclusive living environment, efficiently resolving conflicts and enhancing resident satisfaction. Demonstrated leadership and communication skills in managing residential communities.
Professional with experience in fostering supportive and inclusive living environments. Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with natural ability to connect with and support diverse groups of residents.
Overview
16
16
years of professional experience
Work History
Resident Assistant
Church of St John and St Stephen Home Inc
11.2024 - Current
- Monitored resident health status, reporting changes to nursing staff promptly.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Implemented infection control measures, enhancing overall health standards in facility.
- Provided support to residents by addressing concerns and resolving conflicts promptly.
First aid instructor
Canada Games Aquatic Centre and connecting first aid solutions
01.2014 - Current
- Lesson plans. Record keeping. Research. Provided training on AED usage. Completed demonstrations and administered tests. Set up classrooms and ensure the safe operation of all equipment.
- Developed and delivered engaging first aid training programs for diverse audiences.
- Assessed student performance to ensure comprehension of first aid techniques and protocols.
- Collaborated with staff to enhance training materials and refine instructional methodologies.
Head guard
Canada Games Aquatic Centre
01.2010 - Current
- Lead in public relations. Administration of First aid and First aid training. Evaluation of staff. Policy and Procedure adherence. Proper allocation of staff to maximize safety. Reports. Training. Task delegation.
- Supervised lifeguard team to ensure safety protocols and procedures were followed consistently.
- Trained and mentored new staff on emergency response techniques and customer service standards.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Coordinated daily shift schedules to optimize coverage and maintain high service levels during peak hours.
- Conducted regular safety drills to prepare staff for emergencies and ensure compliance with regulatory requirements.
Home Support Worker
Integrity Home Health Services
08.2024 - 07.2025
- Provided compassionate personal care and support to clients in daily activities.
- Developed and maintained trusting relationships with clients and their families.
- Implemented individualized care plans tailored to each client's unique needs.
Behavior Interventionist
VIVA Therapeutic Services
06.2023 - 08.2023
- Implementation of client care plan, record keeping, identification, and acquisition of motivational material/object for each client.
- Implemented evidence-based strategies to enhance social skills and reduce challenging behaviors.
Trainer/Customer Service Representative
Nordia
01.2017 - 01.2022
- Customer Service, Creation of work orders, providing information about services, logging complaints.
- Training- Presenting class material, evaluations of computer skills, course knowledge and customer service skills, lesson plans, and reporting on class activity.
- Facilitated workshops that improved team collaboration and productivity metrics.
- Assessed training needs through feedback collection and performance evaluations.
- Mentored new trainers in instructional techniques and best practices for adult learning.
- Analyzed training outcomes, adjusting curriculum based on participant feedback and results.
Cashier/buyer
Beats and Bytes
01.2017 - 01.2018
- Customer service. Opening and closing cash drawers. Money Handling. Processing collateral loans. Purchasing used products. Data Entry. Sales.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
Beach Supervisor
Canada Games Aquatic Centre
06.2016 - 08.2016
- Training. Supervising staff. Public relations. Payroll. Scheduling. Year-end reports. Human Resources.
- Oversaw daily operations of beach facilities to ensure safety and cleanliness standards were met.
- Managed staff schedules and assignments to optimize team efficiency during peak hours.
- Developed and implemented training programs for new hires, focusing on customer service and safety protocols.
- Evaluated operational procedures, recommending improvements that streamlined processes and enhanced service delivery.
Education
Diploma - Graduate Practical Nurse
New Brunswick Community College
Saint Andrews, NB12-2025
Certificate - Early Childhood ASD And Behavioural Interventions Program
Department of Education And Early Childhood Development
Saint John, NB01.2023
No Degree - Business and Administration
University of New Brunswick
Saint John, NB01.2016
Diploma - Ceramics
New Brunswick Community College of Craft And Design
Fredericton, NB01.2009
High School Diploma -
St Malachy’s Memorial High School
Saint John, NB06-2007
Skills
- Strong Communication Skills
- Ability to work under pressure
- Decision making
- Time management
- Conflict resolution
- Self-motivation
- Leadership
- Adaptability
- Supportive
Languages
English
Native or Bilingual
Timeline
Resident Assistant
Church of St John and St Stephen Home Inc
11.2024 - Current
Home Support Worker
Integrity Home Health Services
08.2024 - 07.2025
Behavior Interventionist
VIVA Therapeutic Services
06.2023 - 08.2023
Trainer/Customer Service Representative
Nordia
01.2017 - 01.2022
Cashier/buyer
Beats and Bytes
01.2017 - 01.2018
Beach Supervisor
Canada Games Aquatic Centre
06.2016 - 08.2016
First aid instructor
Canada Games Aquatic Centre and connecting first aid solutions
01.2014 - Current
Head guard
Canada Games Aquatic Centre
01.2010 - Current
Diploma - Graduate Practical Nurse
New Brunswick Community College
Certificate - Early Childhood ASD And Behavioural Interventions Program
Department of Education And Early Childhood Development
No Degree - Business and Administration
University of New Brunswick
Diploma - Ceramics
New Brunswick Community College of Craft And Design
High School Diploma -
St Malachy’s Memorial High School