Samantha McCallum
Belleville
Summary
Results-driven professional with extensive experience in business administration, customer service, and general business staffing coordination, operations management, and business ownership. Proven ability to streamline processes, enhance team performance, and drive operational efficiency. Eager to leverage expertise in leadership and strategic planning as an Office Administrative Manager to propel business growth and ensure customer satisfaction.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Office Manager
Cooney Excavating Ltd.
06.2024 - Current
- Payroll: Weekly processing to ensure timely payments
- HST: Monthly filings to maintain compliance
- WSIB: Monthly reporting to safeguard our workplace
- Deductions: Monthly processing for accurate financial records
- Accounts Receivable: Managing incoming payments efficiently
- Accounts Payable: Ensuring outgoing payments are handled promptly
- Daily Bookkeeping/Bank Reconciliation: Maintaining up-to-date financial records
- HR Support: Assisting with recruitment process, on boarding new employees, and maintaining personnel records
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
General Manager
Hillier Creek Estates
08.2022 - 06.2024
- Oversaw all operations of the estate, including guest services, staff management, and facility maintenance
- Developed and implemented strategic plans to enhance operational efficiency and guest satisfaction
- Managed budgeting and financial planning, ensuring adherence to financial targets and optimizing revenue
- Coordinated with various departments to streamline processes and improve service delivery
- Monitored and analyzed guest feedback to identify areas for improvement and implemented corrective actions
- Conducted regular staff training and performance evaluations to ensure high standards of service and compliance with company policies
Staffing Coordinator (Contract)
Global Human Resource Centre
02.2022 - 04.2022
- Identified staffing needs and conducted recruitment for various roles
- Scheduled and conducted pre-screening, registration, and training for candidates
- Managed candidate work schedules and created daily staffing reports
- Addressed and resolved client issues regarding candidate performance
- Tracked and processed payroll, ensuring accurate and timely payments
Education
Business Accounting and Payroll Diploma - Business Administration And Management
Academy of Learning
04.2023
Skills
- Customer Relationship Management
- Financial Reporting and Budget Management
- Proficient in Payroll and Accounting Software
- Proficient in Sage Accounting
- Proficient with Microsoft suite
- Social Media Marketing Development
- Expertise in Customer Service
- Payroll administration
- Financial reporting
- Accounts payable
- Accounts receivable
- Bookkeeping
- Customer service
- Office management
- Data entry
- Account reconciliation
- Expense reporting
- Business administration
Timeline
Office Manager
Cooney Excavating Ltd.
06.2024 - Current
General Manager
Hillier Creek Estates
08.2022 - 06.2024
Staffing Coordinator (Contract)
Global Human Resource Centre
02.2022 - 04.2022
Business Accounting and Payroll Diploma - Business Administration And Management
Academy of Learning
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