Summary
Overview
Work History
Skills
Training
Languages
Certification
Timeline
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Samantha McAleese

York,ON

Summary


Experienced with leading operations teams to achieve streamlined processes and efficient workflows. Utilizes strong problem-solving skills and effective resource management to drive operational success. Track record of fostering team collaboration and delivering consistent results in dynamic environments

Overview

20
20
years of professional experience

Work History

Operations Team Lead

Best Buy
09.2021 - 02.2025
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
  • Led a team of professionals to achieve project goals on time and within budget constraints.
  • Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
  • Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
  • Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
  • Assisted upper management in developing long-term strategic plans for departmental growth and success.

Team Lead Fulfillment

Best Buy
03.2020 - 09.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.

Product Process Supervisor

Best Buy
09.2015 - 10.2019
  • Boosted production efficiency by streamlining processes and optimizing resources.
  • Consistently met or exceeded production goals through proactive planning, resource allocation, and execution.
  • Established key performance indicators for monitoring team progress and driving continuous improvement initiatives.
  • Facilitated strong communication channels between departments, fostering collaborative relationships that improved overall output quality.
  • Oversaw loading and unloading of packages in warehouse.

Store Manager

Xs Cargo
05.2009 - 09.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted all hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Skills

  • Operational excellence
  • Customer focus
  • Coaching and mentoring
  • Standard operating procedures
  • Friendly and positive
  • Store merchandising
  • Workflow design
  • Multitasking and organization
  • Retail inventory management
  • Cash management

Training

  • Future Leaders, 01/17
  • B.O.L.D. Prep Program, 08/18
  • Lead Training, 07/21
  • CPR and First Aid, 2023

Languages

English
Full Professional

Certification

  • CPR/AED Certification
  • Valid G Driver's License

Timeline

Operations Team Lead

Best Buy
09.2021 - 02.2025

Team Lead Fulfillment

Best Buy
03.2020 - 09.2021

Product Process Supervisor

Best Buy
09.2015 - 10.2019

Store Manager

Xs Cargo
05.2009 - 09.2015

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Samantha McAleese