Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Hi, I’m
Samantha Martin
Burlington,ON
Summary
Overview
20
years of professional experience
1
Certification
Work History
Channel Control Merchants Burlington
Store Manager
10.2024 - 12.2024
Job overview
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Created weekly work schedules for store personnel.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Sporting LifeBurlington, Ontario
Senior Manager
09.2023 - 08.2024
Job overview
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed sales transactions via cash register and telephone orders.
- Recruited and trained new employees to meet job requirements.
- Responded promptly to customer inquiries or complaints.
- Analyzed business performance data and forecasted business results for upper management.
Sport ChekToronto, Ontario
Assistant Store Manager
06.2012 - 09.2023
Job overview
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Clarkson Animal HospitalMississauga, Ontario
Veterinary Receptionist
05.2010 - 05.2012
Job overview
- Completed relevant insurance and other claim forms.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ordered and maintained supply inventory for medical office.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Oakville Animal HospitalOakville, Ontario
Veterinary Assistant
05.2008 - 09.2009
Job overview
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Administered immunizations and treatments following veterinarian instructions.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Recorded patient food and water intake and output levels on a daily basis.
Rexall PharmacyMississauga, Ontario
Cashier
01.2007 - 05.2008
Job overview
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned items and checked pricing on cash register for accuracy.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Brunos Fine FoodsMississauga, Ontario
Cashier
08.2004 - 01.2007
Job overview
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
Education
Ryerson UniversityToronto, ON
Bachelor of Science from Biology
05-2013
University Overview
Lorne Park SecondaryMississauga, ON
High School Diploma
06-2008
University Overview
Stratford Career Institute
Some College (No Degree) from Veterinary Science
University Overview
Skills
- Operational budgeting
- Personnel development
- Hourly shift management
- Promotional planning
- Store operations oversight
- Marketing and promotions
- Multitasking and organization
- Customer service
- Budgeting and cost control
- Security system monitoring
- Staff supervision
- Leading staff meetings
- Report generation
- Friendly and positive
- Problem-solving
- Store opening and closing
- Operations oversight
- Relationship building and management
- Financial operations management
- Team development
- Outstanding communication skills
- Sales strategies
Certification
- Forklift License (EXP: Nov/25)
- First Aid Certified (EXP: Oct/26)
References
References
References available upon request.Timeline
Store Manager
Channel Control Merchants
10.2024 - 12.2024
Senior Manager
Sporting Life
09.2023 - 08.2024
Assistant Store Manager
Sport Chek
06.2012 - 09.2023
Veterinary Receptionist
Clarkson Animal Hospital
05.2010 - 05.2012
Veterinary Assistant
Oakville Animal Hospital
05.2008 - 09.2009
Cashier
Rexall Pharmacy
01.2007 - 05.2008
Cashier
Brunos Fine Foods
08.2004 - 01.2007
- Forklift License (EXP: Nov/25)
- First Aid Certified (EXP: Oct/26)
Ryerson University
Bachelor of Science from Biology
Lorne Park Secondary
High School Diploma
Stratford Career Institute
Some College (No Degree) from Veterinary Science
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