Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Mariscal

Woodland Hills

Summary

Dynamic Provider Payments Specialist II at Child Care Resource Center with a proven track record in problem-solving and team collaboration. Adept at processing complex adjustments and providing exceptional customer service. Known for a friendly demeanor and a commitment to continuous improvement, ensuring timely and accurate payment processing while fostering a positive team environment.

Overview

8
8
years of professional experience

Work History

Provider Payments Specialist II

Child Care Resource Center
05.2019 - Current

Process attendance records on a timely manner to achieve deadline. Research adjustments or reinstatements assigned to me to process for possible payment needed. Collaborate any ideas when needed in my team. Providing customer service by answering phone calls on my assigned days. Following up with any voicemails or email inquires assigned to me. Im ready to lend a hand when needed in my team and/or department.

Customer Service

Steamer Cleaners
09.2017 - 05.2019

Starting shift so i would open. By opening i would start up all the computers/registers. Unlock all the doors, alarms, and gates on the windows. Fill the register with cash. Take out the bins for cloth to be dropped off in. Start the coffee machine and popcorn machine. Greet costumers when they walked in and help with any service needed. Helped customers when order needed pick up. Separate the others if they needed to be dry cleaned or laundry items. Help translate english speakers with the seamstress who had a language barrier. Close my register at the end of my shift. Answer any phone calls and help gain potential customers with questions.

Education

High School Diploma -

Reseda High School
Reseda, CA

Skills

  • Team collaboration
  • Continuous improvement
  • Knowledge sharing
  • Problem-solving
  • Idea development and brainstorming
  • Flexible and adaptable
  • Calm under pressure
  • Friendly, positive attitude
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Provider Payments Specialist II

Child Care Resource Center
05.2019 - Current

Customer Service

Steamer Cleaners
09.2017 - 05.2019

High School Diploma -

Reseda High School
Samantha Mariscal