Samantha Marcotte
Kelowna,BC
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Manager
Pro-Valley Drywall Ltd.
11.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Accounts Assistant
Canada Steel Works Ltd
03.2013 - 09.2015
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Communicated regularly with customers regarding account questions and issues.
- Organized data into multiple spreadsheets to streamline data.
- Used accounting software to prepare weekly and monthly financial reports.
Education
Bachelor of Arts - Graphic Design
Canadore College of Applied Arts And Technology
North Bay, ONSkills
- Inventory Management
- Marketing
- Data Analysis
- Business Planning
- Customer Service
- Organizational Management
- MS Office
Languages
Timeline
Operations Manager
Pro-Valley Drywall Ltd.
11.2015 - Current
Accounts Assistant
Canada Steel Works Ltd
03.2013 - 09.2015
Bachelor of Arts - Graphic Design
Canadore College of Applied Arts And Technology
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