Samantha Maldonado
Rowland Heights
Summary
Proven leader and adept problem-solver, I significantly reduced safety incidents at Elevo Learning through rigorous site management and team leadership. Skilled in customer relationship management, I excel in high-pressure situations, ensuring client satisfaction. My expertise spans quality assurance and multitasking, driving efficiency and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Site Manager
Elevo Learning
11.2022 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Oversaw all daily office operations and equipment maintenance.
- Monitored, coached, and supervised team of Number employees in year.
Host / Takeout
Bjs Restaurants Inc
02.2022 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Receptionist
Golden Glass Inc.
07.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Education
General Education -
La Habra High School
La Habra, CA05.2021
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Multitasking and organization
- Customer relationship management
- Flexibility and adaptability
- Relationship building
Timeline
Site Manager
Elevo Learning
11.2022 - Current
Host / Takeout
Bjs Restaurants Inc
02.2022 - 11.2022
Receptionist
Golden Glass Inc.
07.2021 - 02.2022
General Education -
La Habra High School
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