Samantha Lussier
Winnipeg,MB
Summary
Dynamic professional with a proven track record at Samantha Caines, adept in small business operations and customer relations. Leveraged marketing acumen and teamwork to enhance brand identity and operational efficiency. Excelled in client service, demonstrating problem-solving skills and a commitment to safety. Achieved significant improvements in service delivery and team collaboration.
Developed strong organizational and multitasking abilities in a customer-focused environment, ensuring seamless front-office operations. Proven strengths in communication and team collaboration, consistently enhancing guest satisfaction and operational efficiency. Seeking to transition into new field where these skills will drive success and foster positive impact.
Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair, and custodial work.
Overview
15
15
years of professional experience
Work History
Owner
Samantha Caines
03.2015 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Laborer
JAM Renos
10.2021 - 08.2024
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Improved worksite efficiency by maintaining clean and organized work areas.
Sales Associate
Home Depot
09.2019 - 10.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
Store and Reception Manager
Gull Harbour Marina Inc
06.2018 - 05.2019
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
- Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
Labor/operator
Sustainable Development Manitoba Parks
06.2017 - 09.2017
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Worked outside in all weather conditions.
Cashier/Server
McDonald's
05.2010 - 10.2016
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Golf Course Assistant
Hecla Oasis Golf Course
06.2013 - 10.2013
- Supported efficient event planning efforts for tournaments, fundraisers, or other special events held at the facility.
- Increased member retention rates through consistent delivery of exceptional service experiences on the golf course property.
- Ensured golfer satisfaction by providing excellent customer service and promptly addressing concerns or inquiries.
- Maintained a safe playing environment by monitoring weather conditions and implementing appropriate safety measures when necessary.
- Assisted guests with rental equipment selection while ensuring proper fitting for an enjoyable experience on the course.
- Kept accurate records of daily course conditions to inform decision-making processes regarding future improvements or maintenance requirements.
Sales Attendant
Gull Harbour Marina
07.2011 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
Golf Course Attendant
Hecla Oasis Golf Course
06.2010 - 09.2010
- Enhanced guest experience with prompt and courteous service, addressing inquiries and providing golf course information.
- Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
- Optimized use of golf carts and equipment through effective scheduling and maintenance routines.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
Education
High School Diploma -
Westwood Colligate
Winnipeg07.2013
Skills
- Small business operations
- Customer relations
- Client service
- Marketing
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Cash handling
- Safety awareness
- Willingness to learn
- Job site cleanup
- Data entry proficiency
Languages
English
Native or Bilingual
Timeline
Laborer
JAM Renos
10.2021 - 08.2024
Sales Associate
Home Depot
09.2019 - 10.2021
Store and Reception Manager
Gull Harbour Marina Inc
06.2018 - 05.2019
Labor/operator
Sustainable Development Manitoba Parks
06.2017 - 09.2017
Owner
Samantha Caines
03.2015 - Current
Golf Course Assistant
Hecla Oasis Golf Course
06.2013 - 10.2013
Sales Attendant
Gull Harbour Marina
07.2011 - 08.2011
Golf Course Attendant
Hecla Oasis Golf Course
06.2010 - 09.2010
Cashier/Server
McDonald's
05.2010 - 10.2016
High School Diploma -
Westwood Colligate
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