Samantha Lozon
Chatham,ON
Summary
Enthusiastic individual eager to begin a career in the food service and retail industry. Recognized for strong communication skills and a positive attitude, with a commitment to excellent customer service. Quick learner ready to thrive in fast-paced environments and support team success.
Overview
2019
2019
years of professional experience
Work History
Cleaning Assistant
Parkside Restaurant and Cabins
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Ensured safe handling, mixing, and storage of hazardous chemicals by adhering to SOPs.
Produce Packer
Prodenchuk Billy Fruits & Vegetables
Waitress
Parkside Restaurant & Cabins
Mitchell's Bay, ON
08.2010 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations.
- Helped customers with dietary restrictions, or allergies by specifying ingredients in our menus to prevent any health concerning issues.
Customer Service Representative
Whiterock Work Exchange
White Rock, BC
01.2008 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Graduate -
White Rock Learning Center
White Rock, BCSkills
- Ability to communicate clearly and effectively with customers and team members
- Ability to handle customer complaints and issues calmly and efficiently
- Understanding of basic food safety and hygiene practices
- Ability to work well with others in a fast-paced environment
- Reliability in attendance and performance
Timeline
Waitress
Parkside Restaurant & Cabins
08.2010 - 12.2018
Customer Service Representative
Whiterock Work Exchange
01.2008 - 11.2009
Cleaning Assistant
Parkside Restaurant and Cabins
Produce Packer
Prodenchuk Billy Fruits & Vegetables
High School Graduate -
White Rock Learning Center