Samantha Longboat
Brampton,ON-Ontario
Summary
Dynamic insulation installer with a proven track record at Great Northern Insulation, skilled in fiberglass handling and material selection. Known for reducing energy costs through expert installation and maintaining safety protocols. A reliable team player with a strong work ethic, consistently enhancing project outcomes and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insulation Installer
Great Northern Insulation
12.2022 - Current
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Worked with variety of insulation material types in residential and commercial settings.
- Collaborated with construction teams to ensure timely completion of insulation projects.
- Reduced energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.
Customer Service Representative
Turf Systems
Waterdown, ON
01.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supervisor
Tim Hortons
Hamilton, ON
08.2015 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Delta Secondary
Hamilton, ONSkills
- Safety protocols compliance
- Insulation installation
- Fiberglass handling
- Material selection
- Mineral wool installation
- Blown-in insulation
- Excellent work ethic
- Reliable and consistent
Languages
English
Elementary
Certification
First aid certificate
Timeline
Insulation Installer
Great Northern Insulation
12.2022 - Current
Customer Service Representative
Turf Systems
01.2021 - 12.2022
Supervisor
Tim Hortons
08.2015 - 01.2022
High School Diploma -
Delta Secondary