Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Samantha Liu

Alhambra,CA

Summary

Experienced Barista in the coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving a variety of coffee drinks while always ensuring each cup meets high standards. Focused on teamwork and most-reliable in prioritizing customer connections. Skills include latte art, cash handling, and customer engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
02.2022 - Current
  • Controlled lines and crowds with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
  • Trained two longterm hires with positive reinforcement and respectful, encouraging coaching.
  • Increased repeat business by providing exceptional customer service and focusing on customer connections.
  • Maintained a clean and organized workspace, ensuring a great experience for customers.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained regular and consistent attendance and punctuality.
  • Assisted in inventory management to maintain accurate stock levels and reduce wastage.
  • Showcased sense of urgency and multitasking by assisting in other areas of the café as needed
  • Adapted quickly to high-volume periods by efficiently managing responsibilities and keeping a calm, professional composure
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Nail Salon Receptionist

Nails By Sally
01.2021 - 01.2022
  • Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
  • Assisted technicians with preparing clients for services, enhancing overall efficiency during peak hours.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Consistently kept reception area clean and tidy and maintained presence at the front desk area.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
  • Escorted clients to spa areas and treatment rooms.
  • Resolved customer problems and complaints.
  • Routed incoming phone calls or messages to the relevant technician without delay.

Education

Pasadena City College
Pasadena, CA
06-2028

High School Diploma -

Alhambra High School
Alhambra, CA
05-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Problem-solving
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • POS systems
  • Hospitality service expertise
  • Soft selling
  • Verbal and written communication
  • Teamwork and collaboration
  • Flexible schedule
  • Relationship building
  • Excellent memory

Languages

Cantonese
Limited Working

Certification

  • Clean driver's license record - [October 2022 - Current]

Timeline

Barista

Starbucks
02.2022 - Current

Nail Salon Receptionist

Nails By Sally
01.2021 - 01.2022

Pasadena City College

High School Diploma -

Alhambra High School
Samantha Liu