Samantha Lewis
Lawrencetown,NS
Summary
Detail-oriented and compassionate professional seeking an Admitting Clerk/Ward Clerk position to leverage my administrative experience and medical office training in providing efficient patient admissions and ensuring a positive experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Wood's Concrete Limited
02.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Warranty Administrator
Go Powersports Limited
08.2021 - 02.2022
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Service Advisor
Valley Ford
10.2019 - 08.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Administrative Assistant
Scrapco Atlantic
08.2018 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Bank Teller
Scotiabank
01.2018 - 08.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Server
End Of The Line Pub
05.2016 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Medical Office Administrator
Center For Distance Education
Sydney09.2024
No Degree - Office Administrative Assistant
Center For Distance Education
Sydney11.2023
High School Diploma -
Sturgeon Composite High School
Sturgeon County, AB05.2011
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
- Strong organizational and multitasking abilities
- Excellent written and verbal communication abilities
- Ability to handle sensitive information with confidentiality
Languages
English
Certification
- WHMIS
- First Aid Level C with AED
Timeline
Office Administrative Assistant
Wood's Concrete Limited
02.2022 - 04.2023
Warranty Administrator
Go Powersports Limited
08.2021 - 02.2022
Service Advisor
Valley Ford
10.2019 - 08.2021
Administrative Assistant
Scrapco Atlantic
08.2018 - 10.2019
Bank Teller
Scotiabank
01.2018 - 08.2018
Server
End Of The Line Pub
05.2016 - 04.2017
No Degree - Medical Office Administrator
Center For Distance Education
No Degree - Office Administrative Assistant
Center For Distance Education
High School Diploma -
Sturgeon Composite High School