Samantha Lee
Welland,ON
Summary
Experienced Food And Beverage Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Front of house manager
STK Steakhouse
Niagara Falls, Ontario
05.2025 - Current
- Ensuring exceptional customer service and exceeding guest expectations.
- Managed guest complaints, resolving service and food issues to enhance guest satisfaction.
- Supervised staff, ensuring adherence to service standards and fostering a positive work environment.
- Conducted interviews and hired qualified Front of House staff to ensure effective team performance.
- Scheduled staff and controlled labor budgets to optimize resource allocation.
- Assisted front of house team members by making drinks, greeting guests, taking reservations, running food, and expediting orders.
Beverage Manager
Sociable Kitchen and Tavern
11.2021 - 03.2025
- Ensuring exceptional customer service and exceeding guest expectations.
- Building relationships with guests to form customer and brand loyalty.
- Resolved guest complaints, addressing service and food issues to enhance guest satisfaction.
- Managed the ordering and maintenance of beverage items.
- Managed costs associated with labor and beverage to maintain profitability.
- Scheduled staff effectively, managing labor budgets to optimize operational efficiency.
- Interviewing, hiring, training, coaching, retaining and disciplining Front of House.
Owner/Operator
Cedar House
Paris, Ontario
02.2008 - 05.2018
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed business plan and budget to drive profitability and guide operational strategy.
- Established strong vendor relationships for supplies and services.
- Ensured health and safety compliance in food preparation areas to protect customers and staff.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Journalism Diploma - Radio and Television Journalism
Niagara College
Welland, ON09-1996
High School Diploma - Ontario Secondary High School Diploma
Notre Dame
Welland, ON09-1992
Skills
- Outstanding Customer Care
- Reservation Management
- Food safety
- Hygiene compliance
- Health inspections
- Labor cost management
- Inventory management
- Staff scheduling
- Beverage management
- Menu development
- Restaurant promotion
- Pre-shift inspections
- Floor supervision
- Multi-tasking in fast pace
- Training
- Upselling
- Health regulations
- Problem-solving
Certification
Smart Serve Certificate
Timeline
Front of house manager
STK Steakhouse
05.2025 - Current
Beverage Manager
Sociable Kitchen and Tavern
11.2021 - 03.2025
Owner/Operator
Cedar House
02.2008 - 05.2018
Journalism Diploma - Radio and Television Journalism
Niagara College
High School Diploma - Ontario Secondary High School Diploma
Notre Dame