Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lee

Fair Oaks

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

Mimosa House
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Cultivated warm relationships with regular customers.

General Manager

Pieology Pizzeria
02.2020 - 04.2023
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Barista

Dutch Bros
04.2022 - 10.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Education

Currently Enrolled - Early Childhood Education

American River College
Sacramento, CA

Skills

  • Food Serving and Preparation
  • Customer Service
  • POS System Operation
  • Hiring and Training
  • Cash Handling
  • Espresso Machine Operation
  • Guest Satisfaction
  • Table Bussing
  • Food Preparation and Safety

Timeline

Server

Mimosa House
04.2023 - Current

Barista

Dutch Bros
04.2022 - 10.2022

General Manager

Pieology Pizzeria
02.2020 - 04.2023

Currently Enrolled - Early Childhood Education

American River College

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Samantha Lee