SAMANTHA LEDO
Etobicoke,ON
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
10
years of professional experience
Work History
Residential Crisis Support Worker
CMHA Toronto
06.2021 - Current
- Provide supports and services based on client goals..
- Conduct intake assessments and crisis interventions
- Perform residential duties to maintain a safe, clean and secure environment.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Supervisor
Jack Astor's
05.2015 - Current
- Setting goals for top performance and customer satisfaction within a fast-paced environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitoring employee productivity and providing constructive feedback and coaching.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Youth Care Worker
Horizons for Youth
02.2019 - 03.2020
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Recognize and diffuse crises/escalating situations as they occur.
- Develop and deliver client centered programs.
Education
COMMUNITY AND JUSTICE SERVICES -
SHERIDAN COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
Mississauga, ON04-2017
Skills
- Behavior management
- Training and mentoring
- CPI trained
- First Aid/CPR certified
Timeline
Residential Crisis Support Worker
CMHA Toronto
06.2021 - Current
Youth Care Worker
Horizons for Youth
02.2019 - 03.2020
Supervisor
Jack Astor's
05.2015 - Current
COMMUNITY AND JUSTICE SERVICES -
SHERIDAN COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
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