Samantha Laval
Toronto,ON
Summary
Experienced professional in the Culinary Arts Industry with 3 years of dedication. Seeking opportunities to excel in customer service, administrative support, and business administration. Eager to leverage and expand expertise within a dynamic team environment. Recognized for versatility and organizational skills, adept at managing multiple priorities proactively. Demonstrates resilience under pressure and a strong commitment to team success. Fluent in French and English with excellent communication abilities.
Overview
11
11
years of professional experience
Work History
Bilingual Client Service Coordinator- Inquiry
Ministry of Labour, Immigration, Training and Skill
06.2023 - Current
- Efficiently managed high-volume communications by handling approximately 30 inbound calls and 50 email inquiries per day, ensuring timely responses to all inquiries.
- Deliver detailed and accurate information about the Ontario Immigrant Nominee Program (OINP) requirements, and stay informed about the latest changes and updates to the program.
- Coordinate with processing officers and team leads to resolve service problems and boost client satisfaction.
- Facilitate improved communication by translating or drafting clear, concise, and accurate responses and messages, and ensure consistency and professionalism in all written communications to maintain a high standard of client interaction.
- Contribute to projects such as the development of the stream selector tool, aimed at enhancing operational excellence and improving customer service on the website.
- Deliver exceptional customer service by addressing and resolving client concerns and inquiries promptly. Maintain a professional and courteous demeanor at all times.
SLFD Senior Case Associate
Sun Life
12.2021 - 06.2023
- Prompt and accurate processing of all aspects of new business life and critical illness insurance applications including conversions and replacement
- Provide proactive and consistent information to advisors regularly
- Handling of administrative and evidence requirements including placing orders and following up to expedite underwriting requirements so that policies can be issued quickly
- Provide prompt and accurate production of policies contracts and include invoices before mailing to advisors or back office
- Provide prompt response in English and French to all emails, phone and advisor site queries with excellent customer service skills and owner's mindset to resolving any issues
- Maintain productive business relationships with third-party distribution partners, advisors, and back-office staff
- Finding solutions that work for advisors, clients, and Sun Life for the daily running of the company.
Underwriting Support Associate
Sun Life
07.2021 - 12.2021
- Administration of insurance proposals, from verification of applications to issuing of contracts
- Determined whether transactions are contractual and if underwriting is required
- Determined if all requirements have been received and, if not, requested outstanding evidence and administration requirements to be provided by advisors
- Analyzed, processed daily reports and provided support to underwriters on administrative tasks like managing their email inboxes
- Communicated with advisors by telephone and email to manage cases and assisted in handling income phone calls through underwriting queues
- Acted as SME for the underwriting support team by providing some training to new hires on a phone queue, protocol and navigating through Sun Life's systems (CSW program).
Bilingual Customer Service Representative
Industrial Alliance
02.2019 - 07.2021
- Provided friendly customer service to both internal and external clients by responding to any requests for information on behalf of the claims department
- Processed, analyzed, and communicated any updated routine claim checks when necessary
- Tactfully identified, evaluated, and responded to customer requests and concerns through phone and emails for both English and French-speaking customers
- Created reports for any issues communicated with appropriate managers or departments and provided follow-up to clients
- Handled and demonstrated empathy and a high level of understanding to sensitive customers when it came to personal information provided by clients
- Directed incoming calls to appropriate corporate departments or supervisors.
Chef De Partie
The Chase Hospitality Group
11.2016 - 02.2019
- Plated meals paying special attention to garnishes and overall presentation
- Supervised and enhanced the work of 5-line cooks at Gardemanger station
- Complied with portion and serving sizes as per restaurant standards
- Observed 'first in, first out' rule to ensure that foods are effectively used before their expiration date
- Maintained well-organized mise en place to keep work consistent.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
Administrative Assistant
Anglo-Mauritius Insurance
05.2015 - 08.2016
- Greeted numerous visitors, including VIPs, vendors, and interview candidates, and ensure the clients are comfortable in the waiting area
- Coordinated, scheduled, and arranged meeting and travel calendars, including business and social event
- Corresponded with clients through email, telephone, or postal mail and handled important calls or messages in a timely basis
- Answered inquiries, resolved, or escalated issues to management personnel to ensure client satisfaction
- Provided clerical and administrative support to company employees such as faxing documents or reports, making photocopies, scanning documents, and file management
- Prepared and maintained inventory records of the office's supply such as ink, notebooks, printing papers, and envelopes.
Administrative Assistant
Leal & Co Group
01.2014 - 03.2015
- Answered phones from customers professionally and responded to customer inquiries and complaints
- Processed forms, orders, and applications requested by clients
- Identified, escalated priority issues, and reported to high-level management
- Planned and updated meeting dates and organized conferences for managers
- Managed administration, communicated, and coordinated with internal departments
- Executed record filing system to improve document organization and management.
Education
Diploma: Culinary Management - Culinary Arts
Centennial College
Scarborough, ON06.2018
Diploma: Culinary Arts - Culinary Arts
Hotel School Sir Gaetan Duval (MITD)
Mauritius06.2016
Skills
- Interpersonal skills
- Customer Relations skills
- Decision-making
- Critical thinking and problem-solving
- Teamwork skills
- Adaptability
- Quick learner
- Communication skills (English and French Fluency)
- Attention to detail
- Time management skills
- Multitasking abilities
- MS Office
Accomplishments
- Won Taste Canada Chef Student Battle: Cooks the Books Award 2017 with gold place for Centennial College.
- Acknowledged for extraordinary service by supervisors
Professionalinternships
- Trainee Cook (Entremetier & Saucier), Auberge du Teillon-France (Bib Gourmand du Guide Michelin), 05/2013, 09/2013, A small fine dining restaurant in an inn with a capacity of 100 seats, Auberge du Teillon is one of the best restaurants to enjoy a fine delicacy of the different products of the south of France as well as other local products found in the region of Castellane. The hard work of the Chef has built a good reputation of his restaurant of being the best place in the small village it is situated and for foreign visitors. Prepared the hot section's mise en place and the different sauces. Controlled of the daily mise en place after each service. Responsible for the daily staff meal. Second the Chef during service.
- Trainee Cook, Labourdonnais Business Hotel, Mauritius, 01/2013, 03/2013, The only 5-stars business hotel in Mauritius offers its important guests fined dishes with local products as the Executive Chef is a good supporter of local ingredients in all his recipes. It offers outstanding menus with a world-class service. Prepared the mise en place in the hot section with the chef; set up the breakfast buffet every morning. Assisted the Sous-Chef during every service at the pass.
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Bilingual Client Service Coordinator- Inquiry
Ministry of Labour, Immigration, Training and Skill
06.2023 - Current
SLFD Senior Case Associate
Sun Life
12.2021 - 06.2023
Underwriting Support Associate
Sun Life
07.2021 - 12.2021
Bilingual Customer Service Representative
Industrial Alliance
02.2019 - 07.2021
Chef De Partie
The Chase Hospitality Group
11.2016 - 02.2019
Administrative Assistant
Anglo-Mauritius Insurance
05.2015 - 08.2016
Administrative Assistant
Leal & Co Group
01.2014 - 03.2015
Diploma: Culinary Management - Culinary Arts
Centennial College
Diploma: Culinary Arts - Culinary Arts
Hotel School Sir Gaetan Duval (MITD)
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