Samantha Latanville
Welland,Canada
Summary
.
Professional with strong background in financial collections and debt recovery. Proven ability to manage accounts, negotiate settlements, and ensure timely payments. Skilled in using collection software and maintaining compliance with regulations. Known for effective teamwork, adaptability, and delivering results in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Collections Officer
National Credit Recovery
11.2020 - Current
- Handle inbound and outbound calls of existing and new customers
- Provide customers with positive and helpful experience
- Negotiate payments and/or reasonable payment arrangements
- Proven ability to achieve large targets
- Aid people with financial hardship
- Explaining the process of collections and helping customers find the correct solutions
- Meeting deadlines and companies expectations
Reptile Manager
Petland
01.2019 - 11.2020
- Provides quality service by enforcing quality and customer service standards
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes
- Cleaning and maintaining habitats
- Monitoring animal behaviour
- Giving medication and treatment to animals in distress
- Providing knowledge and insight to potential owners
- Picking up knowledge about specific topics fast and easy and able to relay to others
Supervisor
Tim Hortons, Restaurant
06.2017 - 08.2018
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Delivered consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge
- Understanding and adapting to policy changes
- Implementing rules and following up on individuals
- Speaking with managers and senior staff about work safety and how to implement
- Training new staff members
Receptionist
St Catharines Animal Hospital
07.2017 - 11.2017
- Provide basic and accurate information in-person and via phone/email
- Ordered front office supplies and kept inventory of stocks
- Performed other clerical receptionist duties such as filling, photocopying, transcribing, and faxing
- Responded to customer inquiries with accuracy and courtesy and resolved their issues
- Sending emails and reminders to customer
- Providing customer care to all individuals and pets
- Knowing how to be soft and empathetic to customers losing pets
- Cleaning and organizing staff room, and clinic
- Pre-making medical kits for surgery and sterilizing tools
- Being calm and collected in stressful situations
Education
Certificate - 911 & Emergency Communications
Seneca College of Applied Arts And Technology
North York, None04-2025
Skills
- Strong negotiation skills
- Goal oriented
- Supervising Experience
- Typing
- Leadership
- Cold Calling
- Account Management
Timeline
Collections Officer
National Credit Recovery
11.2020 - Current
Reptile Manager
Petland
01.2019 - 11.2020
Receptionist
St Catharines Animal Hospital
07.2017 - 11.2017
Supervisor
Tim Hortons, Restaurant
06.2017 - 08.2018
Certificate - 911 & Emergency Communications
Seneca College of Applied Arts And Technology
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