Samantha Langer
Martensville,SK
Summary
Five years of customer service experience. Over one year of serving experience. One year of Assistant Manager/Supervisor experience dealing directly with customer concerns and complaints. Just over two years of office experience where accuracy and speed are a high priority.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Hooters
05.2023 - Current
- Welcoming guests, taking food and drink orders, delivering food and drinks, and making sure every guest has a positive and memorable experience
- Trusted with validating and cashing out VLT tickets
Server/Bartender
Boston Pizza
02.2024 - 08.2024
- Trusted to open and close the restaurant
- Maintain a high level of accuracy in a fast paced environment
- Able to handle a high level of sales
- Responsible for the accuracy of the entire order as well as maintaining a positive guest focused attitude through the entire experience
Billing Clerk
Manitoulin Transport
02.2021 - 07.2023
- Bills clients at above average rates of speed and accuracy as per company standards
- Responds to emails from customers in a timely and professional manner
- Assists in training of new staff as required
- Audits bills from other billers for mistakes, and corrects as necessary
- Works independently to solve problems related to billing for customers
Supervisor
Bulk Barn
06.2020 - 01.2021
- Supervise staff of 4-6 people and assign daily tasks
- Provide a personal shopping experience to customers
- Handle customer complaints and concerns either over the phone or in person
- Completely run the store while the manager is away including: stock orders, backroom inventory, processing returns and refunds, and accepting stock deliveries
- Trained staff as needed
Sandwich Artist/ Assistant Manager
Subway
10.2016 - 06.2020
- Trusted to open and close the store alone
- Operate the cash register, handle money, and give exact change
- Maintain a family friendly environment
- Six months of Assistant Manager experience with duties including: ordering groceries, accepting deliveries, responding to customer feedback and complaints, assisting in scheduling of employees, counting cash drops and delivering them to the bank
- Read, sort, and respond to company emails
Education
Serve It Right -
05.2023
High School Diploma -
Langham, SK06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Timeline
Server/Bartender
Boston Pizza
02.2024 - 08.2024
Server/Bartender
Hooters
05.2023 - Current
Billing Clerk
Manitoulin Transport
02.2021 - 07.2023
Supervisor
Bulk Barn
06.2020 - 01.2021
Sandwich Artist/ Assistant Manager
Subway
10.2016 - 06.2020
Serve It Right -
High School Diploma -
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