Samantha LaGrelle
Edmonton
Summary
Dynamic professional with a proven track record in upscale dining expertise and exceptional customer service, notably at Atlas Steak and Fish. Skilled in food allergy awareness and POS system operations, I excel in enhancing guest experiences through knowledgeable recommendations and efficient service. Demonstrated success in upselling, significantly boosting sales, and adept at staff training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Atlas Steak and Fish
09.2024 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Bartender
MSSM
06.2024 - 09.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Youth Coordinator
Red Deer Native Friendship Centre
06.2023 - 09.2023
- Supervised activities and events for large groups.
- Coordinated logistics for meals, transportation and program delivery.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
- Managed multiple tasks and met time-sensitive deadlines.
Food Service Worker
Quesada Burritos and Tacos
09.2018 - 08.2022
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB04-2027
Skills
- Food allergy awareness
- POS system operations
- Upscale dining expertise
- Wine pairings
- Staff training
- Exceptional customer service
- Upselling skills
Certification
- ProServe, obtained May 2023
- WHMIS, obtained January 2024
Timeline
Fine Dining Server
Atlas Steak and Fish
09.2024 - Current
Server/Bartender
MSSM
06.2024 - 09.2024
Youth Coordinator
Red Deer Native Friendship Centre
06.2023 - 09.2023
Food Service Worker
Quesada Burritos and Tacos
09.2018 - 08.2022
- ProServe, obtained May 2023
- WHMIS, obtained January 2024
Bachelor of Arts - Psychology
University of Alberta
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