Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Koch

Arnprior,ON

Summary

Results-driven Customer Operations manager with a proven track record in managing client relations and driving business growth. Committed to delivering excellent customer service and ensuring compliance with industry regulations. Excited to join a team that prioritizes accuracy, customer satisfaction, and continuous improvement.

Overview

9
9
years of professional experience

Work History

Manager, Customer Operations

Gilmore Global
10.2021 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Presented quarterly and yearly business reviews to clients, identifying opportunities for growth and improvement.
  • Coordinated with sales teams to ensure customers received the best possible services.
  • Organized weekly meetings with clients to review progress on key initiatives.
  • Worked closely with other internal departments to optimize operational effectiveness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed communication channels between various teams involved in the execution of complex projects.

Account Manager

Gilmore global
11.2019 - 10.2021
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities.

Store Manager

KFC (Soul Restaurants)
11.2015 - 04.2016
  • Developed strategies to maximize sales and profitability.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

secondary school diploma -

Arnprior District High School
Arnprior, ON
01.2008

Skills

  • Microsoft Office 365
  • Cognos (Reporting)
  • Traverse (Billing)
  • Order Tracking Systems
  • Client Relationship Management
  • Account Analysis
  • Team Management
  • Problem-solving
  • Time Management
  • Effective Communication

References

AVAILABLE ON REQUEST

Timeline

Manager, Customer Operations

Gilmore Global
10.2021 - Current

Account Manager

Gilmore global
11.2019 - 10.2021

Store Manager

KFC (Soul Restaurants)
11.2015 - 04.2016

secondary school diploma -

Arnprior District High School

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Samantha Koch