Samantha Kerr-Mervyn
Pembroke,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
SAHM
Myself
07.2023 - 03.2025
- Supported children''s emotional growth through compassionate listening and guidance during difficult situations.
- Established bedtime routines that supported healthy sleep habits for optimal growth and development.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Maintained entire family's schedule and organized events.
Production Worker
Value Village
09.2022 - 06.2023
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
Call Center Representative
Fido Wireless
05.2022 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
Owen Sound Collegiate And Vocational Institute
Owen Sound, ON06-2010
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Active listening
Languages
English
Full Professional
Timeline
SAHM
Myself
07.2023 - 03.2025
Production Worker
Value Village
09.2022 - 06.2023
Call Center Representative
Fido Wireless
05.2022 - 09.2022
High School Diploma -
Owen Sound Collegiate And Vocational Institute
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