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Samantha Kerr
Guelph,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working with a positive "how can I help?" attitude. Dedicated and looking to invest time into a company that will lead to continued growth and learning.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Field Supervisor
Mop and Bubbles
Acton, ON
07.2024 - Current
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
Property Manager
Ride Every Stride Training And Sales
04.2022 - 07.2024
- Effectively managed the care plans of 22 horses by keeping organized and up to date electronic records.
- Ensured day to day operations ran smoothly by correctly scheduling the number of staff.
- Took inventory of all supplies and ordered what was needed on a weekly basis.
- Kept an organized filing system ensuring all documents were easily accessible when needed.
- Responded calmly and quickly in when problems would arise.
Standardbred Racing Groom
Private Clients
11.2020 - 04.2022
- Preformed all grooming, tacking/un-tacking, and horse health related duties on race days while remaining calm in a fast paced stressful environment.
- Managed the care of 10 horses on non race days, including feeding, first aid, pasture turn out schedules, and exercising.
- Practiced top notch communication with owners regarding the care of their horses to ensure peak performance of the animals.
Customer Service/Data Entry (covid relief)
Great Lakes Helicopter
08.2021 - 11.2021
- Fielded customer inquiries via phone call and email in a timely manner.
- Remained calm when dealing with disgruntled customers.
- Created all manifests with customers belongings to be sent to the customs office.
- Efficiently registered helicopters and pilots with their perspective airports.
- Imputed personal information off of passports into government databases to ensure seamless boarder crossings.
Customer Service Representative
Conservation Halton
06.2019 - 03.2020
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Personal Support Worker -
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2023
Police Foundations -
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2021
OSSD -
Milton District High School
01-2019
Skills
- Organized
- Positive attitude
- Independent
- Staff Management
- Grounds Maintenance
- Skilled multi-tasker
- Customer service-focused
- Data Entry
- Training and mentoring
Timeline
Field Supervisor
Mop and Bubbles
07.2024 - Current
Property Manager
Ride Every Stride Training And Sales
04.2022 - 07.2024
Customer Service/Data Entry (covid relief)
Great Lakes Helicopter
08.2021 - 11.2021
Standardbred Racing Groom
Private Clients
11.2020 - 04.2022
Customer Service Representative
Conservation Halton
06.2019 - 03.2020
OSSD -
Milton District High School
Personal Support Worker -
Mohawk College of Applied Arts And Technology
Police Foundations -
Mohawk College of Applied Arts And Technology
Certification
First Aid and CPR/AED level C - Canadian Red Cross