Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Keplinger

Granite Bay

Summary

I would describe myself as a friendly person with strong skills in customer service and team management. Experience in these restaurants has prepared me well for quick thinking and solving conflicts. I tend to recognize errors and work to enhance operational efficiency and guest satisfaction, I am ready to contribute to a positive working environment.

Overview

4
4
years of professional experience

Work History

Lead Host

South Fork Grille
09.2023 - Current
  • Implemented procedures that improve overall satisfaction with guests and coworkers
  • Supervised front-of-house operations, ensuring efficient guest seating and service flow.
  • Trained and mentored new hosts on customer service standards and operational procedures.
  • Often assisting in guest inquiries and complaints, enhancing overall customer satisfaction.


Host

Serrano Country Club
10.2022 - 09.2023
  • Greeted and seated guests, managing reservations and club policies
  • Assisted in decorating dining room setup for special events and club functions, often collaborating with members on personal preferences
  • Learned a lot of customer service experience and how to calmly handle uncomfortable situations
  • Cleaned tables, served food& water, bread/butter service

General Employee/Customer Service Cashier

Round Table Pizza, Inc
12.2021 - 09.2022
  • As a general employee I was often cashier, but also responsible for preparing simple dishes in the kitchen, bussing tables, and dishes at the end of the night.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Staying clean throughout the shift was a main priority, as we were all responsible for the daily upkeep



Education

General Education

Folsom Lake College
10 College, Pkwy, Folsom, CA 95642

High School Diploma -

Oak Ridge High School
1120 Harvard Way, EDH, CA, 95762
05-2023

Skills

  • Exceptional communication
  • Personable
  • Team management
  • Eager to learn
  • Resourceful
  • Busy Body

Timeline

Lead Host

South Fork Grille
09.2023 - Current

Host

Serrano Country Club
10.2022 - 09.2023

General Employee/Customer Service Cashier

Round Table Pizza, Inc
12.2021 - 09.2022

General Education

Folsom Lake College

High School Diploma -

Oak Ridge High School
Samantha Keplinger