Samantha Jones
Quinte West,ON
Summary
Dynamic customer service professional with extensive experience at Free Flow, excelling in cash register operations and complaint resolution. Proven ability to enhance customer satisfaction through effective relationship building and efficient transaction processing. Recognized for maintaining a balanced cash drawer and fostering a welcoming environment, ensuring a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Free Flow
10.2015 - 08.2019
- Processed customer transactions efficiently and accurately at point of sale.
- Managed cash register operations, ensuring balanced till at end of shifts.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Adhered to all safety and compliance regulations while handling cash transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
High School Diploma -
Quinte Secondary School
45 College St West Belleville Skills
- Customer transaction processing
- Cash register operation
- Complaint resolution
- Checkout area organization
- New cashier training
- High-pressure situation management
- Relationship building with customers
- Cash drawer balancing
- Secure payment handling
- Product knowledge sharing
- Customer service
- Customer satisfaction
- Cash handling
- Guest services
- Cash management
- Cash handling expertise
Languages
English
Professional Working
Timeline
Customer Service Cashier
Free Flow
10.2015 - 08.2019
High School Diploma -
Quinte Secondary School