Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Johnston

Dartmouth,NS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With excellent background managing client services and experiences. Organized when prioritizing multiple tasks and adapting to frequent changes to exceed client expectations. Attracted new clients through community outreach and referral sources. Retained clients through personalized service and quality care.

Overview

10
10
years of professional experience

Work History

Client Care Manager

Laurels lake residence
Dartmouth, NS
07.2017 - Current
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Provided guidance on best practices for client care management processes.
  • Created and implemented strategies to improve client care services.
  • Monitored progress of client care activities and reported outcomes to upper management.
  • Maintained up-to-date knowledge of industry trends, technologies, and best practices related to client care management.
  • Assessed customer complaints or inquiries regarding products or services offered by the organization.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Personal Support Worker

Laurels lake residence
Dartmouth, NS
07.2017 - Current
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
  • Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
  • Collaborated with interdisciplinary team members to develop care plans for individual patients.
  • Educated families about the patient's condition and provided support during difficult times.
  • Monitored changes in client behavior and reported any concerns to nursing staff.
  • Prepared meals according to dietary needs of individuals served.
  • Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
  • Administered medications according to physician's orders and monitored responses to treatment regimens.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.

Customer Service Representative

Braemar Superstore
Dartmouth, NS
09.2014 - 07.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

Cole Harbour District High School
Cole Harbour, NS
06-2005

Skills

  • Client Interviews
  • Lead Management
  • In-home assessment
  • Client Retention
  • Teamwork and Collaboration
  • Reliability
  • Professionalism
  • Attention to Detail
  • Organizational Skills
  • Time Management
  • Problem-solving abilities
  • Strategic Planning
  • Multitasking

Timeline

Client Care Manager

Laurels lake residence
07.2017 - Current

Personal Support Worker

Laurels lake residence
07.2017 - Current

Customer Service Representative

Braemar Superstore
09.2014 - 07.2017

High School Diploma -

Cole Harbour District High School

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Samantha Johnston