Samantha Jessop

• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Upsold postal services like insurance and tracking.
• Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
• Ensured timely dispatch of outgoing mail through close coordination with transportation services.
• Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.

Front Desk

• Welcomed customers with friendly greeting, answered general questions
• Managed bookings, checking guests in and out
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in
• Responds to guest requests, questions
• Responding to company emails
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees

Sales Clerk

• Built customer loyalty and retention by delivering excellent shopping experiences
• Managed efficient cash register operations
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
• Kept front check out area clean and organized for efficient service
• Answered questions about store policies and addressed customer concerns
• Increased sales by offering advice on purchases and promoting additional products
• Managed cash register after end of shift to balance and record accurate transactions
• Used POS system to process sales, returns, online orders, and gift card activations

Cashier and server

• Greeted customers entering store and responded promptly to customer needs
• Performed cash, card and check transactions to complete customer purchases
• Responded promptly to requests for assistance, spills and customer inquiries
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Front desk receptionist

• Welcomed each new arrival pleasantly and confirmed reservations and identification
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
• Oversaw and organized calendar to schedule reservations and monitor cancellations
• Enforced policies and procedures to increase efficiency
• Collected room deposits, fees, and payments
• Kept accounts in balance and ran daily reports to verify totals