Samantha Jacintha Charles
Brampton,ON
Summary
Motivated and detail-oriented individual with a recent Supply Chain Management Diploma and CIFFA certification, seeking a position as a logistics coordinator. Excited to leverage inventory control, logistics, and process optimization skills to enhance company efficiency and ensure customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resource Associate
Humble & Fume Inc
02.2021 - 03.2024
- Led the administration of HR databases for 200+ employees, ensuring accurate and up-to-date information
- Efficiently documented and tracked HR actions, including form completion, report generation, and record maintenance
- Managed full-cycle recruitment: crafted and posted job ads and maintained resume database and applicant tracking system
- Screened candidates, coordinated interviews, and conducted background checks
- Directed the new employee orientation and onboarding process, ensuring a smooth transition for new hires
- Administered Health & Safety programs and led committee meetings, including minute-taking and communicating action plans
- Updated and maintained monthly organizational charts
- Managed HR reports related to attendance, staffing, terminations, and labor distribution, and processed raw data for reporting
- Assisted in updating employee information and generating reports on absenteeism, turnover, leave, overtime, etc
- Processed onboarding and termination checklists, ensuring compliance and accuracy
- Prepared and disseminated HR-related information, reminders, welcome messages, and other internal communications
Internal Service Advisor/ Warranty Administrator/Junior Service Advisor
Dilawri Group of Companies
02.2015 - 09.2020
- Prepare vehicles for delivery by coordinating between the Sales and Service departments
- Work with the New and Pre-Owned Vehicle Sales Departments and generate/close internal repair orders for vehicle maintenance
- Generate/close warranty repair orders
- Review work orders to ensure all work is completed and quoted prices are accurate
- Write estimates based on technician recommendations and deliver to the Sales department for approval
- Assist with vehicle preparation, licensing, and gas before scheduled delivery
- Maintain communications with Service Manager, Parts Manager, and Sales Manager
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
Regional Business Development Centre (BDC) Team Leader
Dilawri Group of Companies
02.2015 - 09.2020
- Company Overview: Mississauga ON
- Oversaw performance of 15 + BDC Representatives across 16 dealerships, supporting 10+ manufacturer brands
- Trained new representatives on processes, call quality, customer service, CRM/DMS systems, and manufacturer programs
- Managed escalated customer calls, appointment adjustments, and inquiries, while liaising with dealership managers to meet quotas and KPIs
- Collaborated with marketing to ensure relevant materials reached customers and supported the BDC Manager in implementing programs to achieve dealership KPI's
- Set daily and monthly productivity targets, led the lost customer retention program, and increased service appointment rates
- Generated daily, weekly, and monthly BDC productivity reports and contributed to inbound/outbound customer communications
- Responsible for opening/closing BDC operations
Business Development Centre Representative
Policaro Automotive Family
11.2013 - 02.2015
- Company Overview: Brampton ON
- Act as the primary point of contact for nine (9) dealerships, including luxury brands specializing in service
- Handle incoming/perform outbound customer calls; schedule appointments utilizing customer management relationship system and database
- Promoted to lead service coordinator for participating dealership
Customer Service Representative/Project Coordinator
Axis Database Marketing Group Inc.
01.2008 - 11.2013
- Company Overview: Mississauga ON
- Daily management of inbound telephone lines
- Handle calls and meet with clients to answer any queries
- Produced weekly print of all consumer correspondence including cheques
- Internal training updates on Customer Service Protocol
- Processed orders for fulfillment
- Prepared merchandise for shipping with proper shipping labels
- Composed and distributed inter-departmental memorandums (eMail, documentary and voice) ensuring timely delivery and receipt of important information while at the time of maintaining confidentiality
Education
Medical Office Assistant Diploma
Academy of Learning Career College
Etobicoke, ONSupply Chain Management Diploma
Trios College
Toronto, ON09-2024
Skills
- Professional communication
- Microsoft Office Suite
- ERP
- CRM
- Dealership management systems
- Customer service
- Public interaction
- Teamwork
- Initiative
- Problem-solving
- Self-motivated
- Time management
- Goal-oriented
- Supply chain management
- Logistics troubleshooting
- Demand forecasting
- Cost optimization
- Data analysis tools
- Recruitment and selection
- Organizational development
- Background checks
- Benefits administration
- Employee retention
- Onboarding and orientation
- HR software proficiency
- Customer relations
- Presentation preparation
- Employee onboarding
References
Available upon request.
Certification
- Certified International Freight Forwarder (CIFFA)
Timeline
Human Resource Associate
Humble & Fume Inc
02.2021 - 03.2024
Internal Service Advisor/ Warranty Administrator/Junior Service Advisor
Dilawri Group of Companies
02.2015 - 09.2020
Regional Business Development Centre (BDC) Team Leader
Dilawri Group of Companies
02.2015 - 09.2020
Business Development Centre Representative
Policaro Automotive Family
11.2013 - 02.2015
Customer Service Representative/Project Coordinator
Axis Database Marketing Group Inc.
01.2008 - 11.2013
Medical Office Assistant Diploma
Academy of Learning Career College
Supply Chain Management Diploma
Trios College
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