Iolanda Coffey
Lefroy,ON
Summary
Seasoned professional with over 15 years of experience at Canadian Tire, including a successful tenure as a manager. Demonstrates a strong commitment to driving business growth, leading teams to achieve operational excellence, and enhancing customer satisfaction. Known for strategic planning, team development, and problem-solving abilities. Enthusiastic about leveraging extensive leadership experience to contribute to the success of a forward-thinking organization, with a focus on continuous personal and professional growth while adapting to new challenges and opportunities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Canadian Tire
Stouffville, ON
01.2019 - 12.2023
- Manage and maintain accurate inventory levels; conduct regular stock checks.
- Lead and supervise warehouse staff; schedule, train, and evaluate team performance.
- Coordinate shipping and receiving processes; ensure timely and accurate deliveries.
- Implement and enforce health and safety standards; maintain a hazard-free environment.
- Optimize warehouse layout and processes for better efficiency and space utilization.
Store Cleaner
Canadian Tire
Stouffville
01.2019 - 11.2023
- Sweep, mop, and vacuum store floors regularly to maintain cleanliness.
- Clean and sanitize restrooms, break rooms, and other common areas.
- Empty trash bins and dispose of waste according to store guidelines.
- Maintain cleanliness of entrances, exits, and high-traffic areas.
- Refill cleaning supplies and request additional materials as needed.
- Ensure cleaning tasks are completed efficiently without disrupting store operations.
- Report any maintenance issues or safety hazards to management.
Cashier Manager
Canadian Tire
Stouffville, ON
01.2017 - 12.2019
- Coached employees and trained on methods for handling various aspects of sales.
- Taught employees tools to navigate complicated issues, and difficult customers.
- Resolved customer complaints quickly to maintain overall satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity.
- Cultivated teams that encourages growth, questions and a team-oriented environment.
- Supported multiple areas of business during pandemic and new transitions and procedures during lockdowns.
Home Decor Manager
Canadian Tire
Stouffville, ON
01.2013 - 12.2017
- Oversee the home décor and hardware departments; ensure product displays are organized and visually appealing.
- Manage inventory levels; monitor stock, place orders, and handle product replenishment.
- Lead and supervise department staff; handle scheduling, training, and performance reviews.
- Provide excellent customer service; assist customers with product selection and resolve issues.
- Maintain department cleanliness and organization; ensure compliance with safety standards.
- Collaborate with other department managers to optimize overall store performance.
Promo Manager
Canadian Tire
Stouffville, ON
01.2010 - 12.2013
- Plan and execute promotional strategies for items not regularly stocked, ensuring visibility and appeal.
- Collaborate with multiple departments to coordinate promotional displays across the store.
- Design and implement eye-catching in-store displays and signage for advertised deals.
- Track customer engagement and feedback on promotions; use insights to refine future campaigns.
- Coordinate staff training on promotional items to ensure consistent and knowledgeable customer service.
- Report on promotional outcomes to management, including sales data, customer traffic, and ROI.
Cashier
Canadian Tire
Stouffville, ON
01.2008 - 12.2010
- Operated cash register for cash, check, and credit card transactions with efficiency and accuracy.
- Built relationships with customers to encourage repeat business and endorse ongoing promotions.
- Mentored new employees on cashier duties and best practices, then led through example following the training period.
Education
High School Diploma -
Blessed Cardinal Newman Catholic High School
Scarborough, ON06.1988
Skills
- Sales
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
- Adaptability and Flexibility
- Team Leadership
Certification
- CPR Certified
- WHMIS Certification
Timeline
Warehouse Manager
Canadian Tire
01.2019 - 12.2023
Store Cleaner
Canadian Tire
01.2019 - 11.2023
Cashier Manager
Canadian Tire
01.2017 - 12.2019
Home Decor Manager
Canadian Tire
01.2013 - 12.2017
Promo Manager
Canadian Tire
01.2010 - 12.2013
Cashier
Canadian Tire
01.2008 - 12.2010
High School Diploma -
Blessed Cardinal Newman Catholic High School