Samantha Hopkins
Riverside
Summary
Dynamic leader with a proven track record at EGB Holdings "dba" Advantage Health Systems, adept in collaborative partnership building and team leadership. Excelled in enhancing company reputation through innovative marketing strategies and exceptional customer support, fostering significant account engagement. Skilled in training and mentoring, driving productivity and positive outcomes.
Overview
5
5
years of professional experience
Work History
Director of Marketing
EGB Holdings "dba" Advantage Health Systems
07.2023 - Current
- Collaborated closely with community liaisons to develop effective marketing techniques that supported productivity goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and account engagement.
- Built strong relationships with industry professionals and executives.
- Regularly presented marketing insights and recommendations to operations team, ensuring alignment with overall business objectives.
Hospice Community Liaison
EGB Holdings "dba" Advantage Health Systems
03.2021 - 07.2023
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Mitigated conflict by mediating disputes and facilitating discussions aimed at finding mutually beneficial solutions for better patient outcomes.
- Educated accounts and the community about Medicare hospice benefit.
Marketing Coordinator
EGB Holdings "dba" Advantage Health Systems
10.2020 - 03.2021
- Continually maintained and improved company's reputation and positive image in the industry.
- Assisted team of marketing professionals in planning events, in-services, and face-to-face Marketing interactions,
- Direct assistant to the Director of Marketing.
Server/Trainer/Key Holder
Texas Roadhouse
01.2020 - 12.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Reception
Advantage Health Systems
06.2020 - 10.2020
- Exhibited exceptional customer service skills when greeting visitors at reception desk and over the phone; quickly assessing needs while maintaining professionalism under pressure.
- Developed strong rapport with clients through consistent friendly interactions at the reception area or over the phone encounters.
Education
Bachelor of Arts - Criminology
Cal State University San Marcos
San Marcos, CA05-2020
Skills
- Collaborative Partnership Building
- Team Leadership
- Training and mentoring
- Problem Resolution Expertise
- Exceptional Customer Support
Accomplishments
- Achieved Hospice Marketer Of the Year in 2021 & 2022
- Recognized for distinguishment in leadership 2023
Timeline
Director of Marketing
EGB Holdings "dba" Advantage Health Systems
07.2023 - Current
Hospice Community Liaison
EGB Holdings "dba" Advantage Health Systems
03.2021 - 07.2023
Marketing Coordinator
EGB Holdings "dba" Advantage Health Systems
10.2020 - 03.2021
Reception
Advantage Health Systems
06.2020 - 10.2020
Server/Trainer/Key Holder
Texas Roadhouse
01.2020 - 12.2020
Bachelor of Arts - Criminology
Cal State University San Marcos
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