Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Samantha Hicks

Nepean,Canada

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Department Manager

Farmboy
05.2023 - Current


  • Prepared food, ensuring consistency and quality while guiding others to follow the same
  • Clean, inspect and organize all sections of department, with ken attention to detail daily
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
  • Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
  • Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
  • Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
  • Developed strong rapport with customers, driving repeat business through personalized service experiences.

Supervisor

Kettleman's Bagel Co.
03.2021 - 06.2023


  • Maintained a clean and organized store environment, ensuring a welcoming atmosphere for customers while adhering to company standards for cleanliness and orderliness
  • Prepared food products with a strong commitment to quality and efficiency, ensuring each step of the process met the highest standards of integrity and operational excellence
  • Aided in gathering wholesale products for external companies
  • Provided catering services with consistency and accuracy, ensuring customer satisfaction
  • Dealt with money interactions via POS systems, verifying all cash tills and bank transactions
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Sandwich Artist

Subway
12.2019 - 03.2020
  • Greeted guests, promoted specials, and took orders.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.

Cook/Prep Cook

Anthony's
06.2019 - 01.2020
  • Executed daily preparation of dough and all required ingredients, maintaining efficiency and quality.
  • Contributed to overall restaurant efficiency by performing additional tasks including dishwashing, and wood chopping
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Pizza Chef

Topper's Pizza
10.2016 - 01.2017


  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Oversaw cash and banking transactions, including balancing registers, preparing deposits, and completing driver cash-outs, ensuring accuracy and compliance with company procedures
  • Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
  • Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
  • Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
  • Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
  • Implemented daily prep tasks which contributed to smooth shift transitions between morning, afternoon, and evening crews.

Salad Artist

Nation's Food Market
04.2016 - 06.2016
  • Prepared and presented salads for both buffet service and prepackaged options, ensuring freshness, proper portioning, and adherence to food safety guidelines.
  • Satisfied diverse dietary needs by offering customized recommendations based on individual preferences or restrictions.
  • Contributed to a positive team environment by assisting coworkers during peak hours and ensuring smooth operation.
  • Ensured optimal freshness of ingredients with diligent monitoring of expiration dates and proper rotation practices.
  • Delivered outstanding customer service by addressing concerns promptly and professionally, resulting in satisfied patrons.
  • Consistently met tight deadlines for large catering orders, prioritizing tasks effectively under pressure.
  • Maintained immaculate cleanliness standards, following strict sanitation guidelines for food safety compliance.

Pizza Chef

Domino's Pizza
01.2015 - 07.2015


  • Managed daily preparation of dough and accompanying ingredients in accordance with company standards
  • Managed cash handling, bank deposits, and driver cash reconciliation
  • Handled inbound calls, taking customer orders efficiently and with attention to detail
  • Demonstrated excellent time-management skills by coordinating multiple tasks simultaneously while meeting strict deadlines.
  • Ensured optimal oven temperatures for consistent cooking results, adjusting as needed based on varying factors such as ingredient density or crust type.
  • Fostered positive working environment through effective communication and time management.
  • Adhered to restaurant policies regarding portion control and ingredient usage, reducing unnecessary costs and waste.
  • Provided exceptional customer service, addressing concerns promptly and ensuring positive experiences for patrons.

Sales Associate

Mark's Work Warehouse
10.2014 - 01.2015


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations

Sales Associate

Mark's Work Warehouse
10.2014 - 01.2015
  • Cashier
  • Customer service
  • Cleaning/Organization
  • Stock
  • Display set-up

Education

Secondary School -

Sir John A Macdonald
Hamilton, ON
06.2014

Skills

  • Team management
  • Staff scheduling
  • Sales expertise
  • Problem-solving
  • Customer service
  • Critical thinking
  • Organizational skills
  • Cash handling expertise

Certification

  • Cashier Training
  • Smart Serve
  • CannSell Certification

Additional Information

  • Organization Skills
  • Food Production
  • Quick Learner
  • Responsible and Punctual
  • Issue Resolution

Timeline

Assistant Department Manager

Farmboy
05.2023 - Current

Supervisor

Kettleman's Bagel Co.
03.2021 - 06.2023

Sandwich Artist

Subway
12.2019 - 03.2020

Cook/Prep Cook

Anthony's
06.2019 - 01.2020

Pizza Chef

Topper's Pizza
10.2016 - 01.2017

Salad Artist

Nation's Food Market
04.2016 - 06.2016

Pizza Chef

Domino's Pizza
01.2015 - 07.2015

Sales Associate

Mark's Work Warehouse
10.2014 - 01.2015

Sales Associate

Mark's Work Warehouse
10.2014 - 01.2015

Secondary School -

Sir John A Macdonald

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Samantha Hicks