Samantha Hickey
Saskatoon,SK
Summary
Detail-oriented Shift Manager with a strong background in cleanliness standards and employee training. Known for optimizing bar operations and creating engaging customer experiences that drive sales and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cleaning Manager
Sam's Professional Cleaning
Saskatoon, SK
03.2021 - Current
- Oversaw daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Conducted regular inspections to maintain quality control across all service areas.
- Streamlined processes to improve operational efficiency and reduce resource wastage.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
Bartender Supervisor
Uncle Glens Bar
Edmonton, AB
02.2017 - 09.2023
- Supervised daily bar operations, ensuring adherence to safety and health regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service excellence.
- Developed and implemented new drink menus, enhancing customer experience and satisfaction.
- Managed inventory levels, optimizing supply orders to reduce waste and ensure product availability.
- Resolved customer complaints promptly, fostering a positive atmosphere and repeat business.
- Monitored staff performance, providing constructive feedback to improve service efficiency.
Maintenance/Custodial Maintenance Technician
Aurora
Lac La Biche, AB
01.2013 - 03.2017
- Operated floor cleaning equipment to maintain cleanliness in facilities.
- Conducted routine inspections to identify maintenance needs and hazards.
- Implemented safety protocols and procedures to ensure a safe working environment.
- Trained new staff on custodial techniques and equipment usage.
- Developed efficient cleaning schedules to optimize workflow and productivity.
- Collaborated with management to enhance facility maintenance practices and standards.
Education
Composite High School
Fort McMurray, AB06.2008
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Employee coaching
- Cash register operation
Certification
Wildlife & Bear Awareness- February 22, 2026
Crane Safety-February 12, 2026
Defensive Driving-February 12, 2026
Hours Of Service- February 13, 2026
The Respectful Workplace For Employees- January 19, 2026
Delivery Driver Safety Training- January 19, 2026
WPS-Slip Trip and Fall Prevention- January 19, 2026
WPS- Fire & Fire Extinguisher Safety- January 19, 2026
Transportation Of Dangerous Goods By Ground-January 17, 2026
WHMIS 2015 WITH GHS- January 17, 2026
WPS-Bloodborne Pathogens- January 19, 2026
WPS- Personal Protective Equipment- January 17, 2026
Timeline
Cleaning Manager
Sam's Professional Cleaning
03.2021 - Current
Bartender Supervisor
Uncle Glens Bar
02.2017 - 09.2023
Maintenance/Custodial Maintenance Technician
Aurora
01.2013 - 03.2017
Composite High School