Samantha Hermanutz
Edmonton,Alberta
Summary
Successful customer service representative with 10 years of experience addressing customer requests and concerns. Great at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
COR Client Services Representative
Alberta Construction Safety Association
11.2022 - Current
- Handle all Small Employer audit receiving.
- Participate in regular training sessions to stay current on health and safety industry trends, ensuring accurate representation when communicating with clients.
- Collaborate with different departments to resolve complex client issues quickly and efficiently.
- Handle high call volumes.
Personal Benefits Specialist
Alberta Blue Cross
01.2022 - Current
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Checked accuracy and completeness of benefits applications and documents.
- Provided beneficiaries with information about plan benefits and eligibility determinations
- Collecting premiums on overdue balances
Supervising Agent
American Income Life
11.2019 - 10.2021
- HLLQP Licensed
- Worked specifically with major unions
- Observed performance of agents and provided feedback when needed.
- Held interviews, hired and led team of over 5 agents.
- Analyzed customer needs and provided best options, upselling products and services.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Executive Assistant
IG Wealth Management
02.2017 - 12.2018
- Completed Mutual Fund Trades
- Preformed Data Entry Tasks and Created Reports
- Maintained Client Files
- Processed Incoming and Outgoing Mail
Executive Assistant
Servpro
11.2015 - 02.2017
- Represented 3 Project Managers
- Completed Daily Bookkeeping Tasks
- Booked all appointments for Project Manager
- Handed Client Concerns
- File Preparation
- Completed all Invoicing and Payments
Assistant Manager
Lazia Restaurant
06.2012 - 10.2014
- Completed all Scheduling for employees
- Completed Payroll
- Hiring and Firing of Staff
- Dealt with Suppliers and Vendors
- Training of Staff
Education
Diploma -
Queen Elizabeth
Edmonton, Alberta12.2007
Skills
- Performance Optimization
- Time Management
- Policy and Program Development
- Customer Service
- Attention to Detail
- Multitasking Abilities
Timeline
COR Client Services Representative
Alberta Construction Safety Association
11.2022 - Current
Personal Benefits Specialist
Alberta Blue Cross
01.2022 - Current
Supervising Agent
American Income Life
11.2019 - 10.2021
Executive Assistant
IG Wealth Management
02.2017 - 12.2018
Executive Assistant
Servpro
11.2015 - 02.2017
Assistant Manager
Lazia Restaurant
06.2012 - 10.2014
Diploma -
Queen Elizabeth
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