Samantha Hawking
Santa Clarita,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Recon Manager
BMW Valencia
12.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Championed lean management principles within the workplace, leading to increased efficiency and waste reduction across all operations.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance regularly, providing constructive feedback for professional growth opportunities within the organization.
- Coordinated cross-functional teams during periods of high demand or unexpected challenges to ensure seamless operation continuity.
Recon Manager
Autonation Chevrolet Valencia
07.2020 - 12.2023
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased team productivity through effective training, coaching, and performance management of staff members.
- Evaluated employee performance regularly, providing constructive feedback for professional growth opportunities within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated cross-functional teams during periods of high demand or unexpected challenges to ensure seamless operation continuity.
Service Advisor
Mini Of Valencia
06.2017 - 04.2020
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Developed estimates by costing materials, supplies, and labor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Education
Golden Valley High School Canyon Country CA
Canyon Country CA Skills
- Administration and Reporting
- Negotiation
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Preventive Maintenance
- Professional and Courteous
- Computer Skills
- Work Planning and Prioritization
- Task Delegation
- Documentation And Reporting
- Scheduling and Coordinating
- Customer Service
- Negotiation and Conflict Resolution
- Shift Scheduling
- Problem Resolution
Timeline
Recon Manager
BMW Valencia
12.2023 - Current
Recon Manager
Autonation Chevrolet Valencia
07.2020 - 12.2023
Service Advisor
Mini Of Valencia
06.2017 - 04.2020
Golden Valley High School Canyon Country CA
Similar Profiles
Cristian PenaCristian Pena
Parts Advisor at Valencia BMWParts Advisor at Valencia BMW
JOE CHANGJOE CHANG
CLIENT ADVISOR at VALENCIA BMWCLIENT ADVISOR at VALENCIA BMW
Leo KwanLeo Kwan
Pre-Owned Sales Director and Inventory Strategist at Habberstad BMW/Bayshore BMWPre-Owned Sales Director and Inventory Strategist at Habberstad BMW/Bayshore BMW
John MarshallJohn Marshall
Drug and Alcohol Counselor at Aspire Counseling ServicesDrug and Alcohol Counselor at Aspire Counseling Services
Jazmine TarisJazmine Taris
Receptionist Administrator at Tracy TarisReceptionist Administrator at Tracy Taris