Samantha Hatcher
Visalia
Summary
Dynamic Owner/Operator at Sam's Cleaning Service with a strong background in client relationship management and financial planning. Achieved significant improvements in customer satisfaction through exceptional service and strategic sales negotiation. Proven ability to streamline operations, enhance cash flow, and implement effective marketing strategies, ensuring business growth and efficiency.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Sam's Cleaning Service
11.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Forklift Operator
Symbia Logistics
10.2018 - 11.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Order Picker
Sallys Beauty Supply Distribution
10.2010 - 02.2012
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
- Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
Education
H.S. Diploma - General Ed
Liberty High School
Brentwood, CA06.2005
Skills
- Sales negotiation
- Personnel management
- Negotiation
- Operational reporting
- Marketing strategy development
- Financial planning
- Business operations management
- Client relationship management
- Sales strategy development
- Pricing strategy development
- Cashflow management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Schedule management
- Accurate record keeping
- Safe driving
- GPS and route planning
- Invoice verification
- Planning
Timeline
Owner/Operator
Sam's Cleaning Service
11.2021 - Current
Forklift Operator
Symbia Logistics
10.2018 - 11.2020
Order Picker
Sallys Beauty Supply Distribution
10.2010 - 02.2012
H.S. Diploma - General Ed
Liberty High School
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