Samantha Harvey
Ancaster
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
2012
2012
years of post-secondary education
Work History
Lead Technician
Servpro Hamilton Mohawk
Hamilton
10.2023 - 10.2025
- Trained junior technicians on safety protocols and operational procedures.
- Operated equipment for water extraction and structural drying processes.
- Assisted team in cleaning and restoring damaged properties after disasters.
- Followed safety protocols to ensure a secure work environment during restoration tasks.
- Collaborated with colleagues to assess damage and develop restoration plans.
- Maintained tools and equipment to ensure optimal performance during restoration projects.
- Trained new crew members on best practices for restoration techniques and safety measures.
- Documented project progress and activities for internal records and client updates.
- Maintained a safe working environment by following all safety protocols.
- Organized storage areas containing supplies needed for restoration jobs.
- Performed general clean-up of hazardous materials, including asbestos and lead paint.
- Monitored progress of restorations projects on a daily basis and reported any issues or delays to the project manager.
- Inspected completed jobs for quality assurance purposes before signing off on completion.
- Assisted in the demolition of buildings and structures using hand tools, power tools, and heavy equipment.
- Inspected restoration sites to assess damage and determine necessary repairs.
- Erected scaffolding around work areas to ensure safety during repair work.
- Assisted with painting interior walls after they were repaired or replaced due to water damage.
- Ensured that all documentation related to restoration projects was properly filled out according to company guidelines.
- Cleaned up hazardous materials such as oil spills or chemicals safely according to OSHA standards.
- Provided customer service by answering questions related to restoration services offered by the company.
- Responded quickly to emergency calls when severe weather caused property damage requiring immediate attention.
- Loaded and unloaded trucks transporting construction materials to the site.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
- Inspected completed restoration to ensure conformance to standards.
- Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Lead Technician
First General
Hamilton
09.2017 - 05.2023
- Supervised team in repair and maintenance tasks for residential properties.
- Managed quality control and maintained high level of customer satisfaction.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Operated equipment for water extraction and structural drying processes.
- Assisted team in cleaning and restoring damaged properties after disasters.
- Followed safety protocols to ensure a secure work environment during restoration tasks.
- Maintained tools and equipment to ensure optimal performance during restoration projects.
- Documented project progress and activities for internal records and client updates.
- Organized storage areas containing supplies needed for restoration jobs.
- Performed general clean-up of hazardous materials, including asbestos and lead paint.
- Inspected completed jobs for quality assurance purposes before signing off on completion.
- Installed insulation in walls and ceiling cavities to improve energy efficiency.
- Cleaned up hazardous materials such as oil spills or chemicals safely according to OSHA standards.
- Provided customer service by answering questions related to restoration services offered by the company.
- Loaded and unloaded trucks transporting construction materials to the site.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
- Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
Cleaning Supervisor
McMaster
Hamilton
04.2013 - 09.2016
- Supervised daily cleaning operations across various facilities.
- Trained staff on proper cleaning procedures and safety protocols.
- Inspected work areas for cleanliness and compliance standards.
- Coordinated cleaning schedules to optimize workflow efficiency.
- Managed inventory of cleaning supplies and equipment usage.
- Led team meetings to discuss performance and address concerns.
- Collaborated with other departments to support facility maintenance needs.
Technician
Graham Restorations
Hamilton
03.2007 - 11.2012
- Maintained equipment and tools for restoration projects.
- Assisted in restoring damaged structures using industry-standard techniques.
- Collaborated with team members to ensure project timelines were met.
Education
McKinnon Park Secondary
Caledonia, ONSkills
- Equipment operation
- Hazardous material handling
- Damage assessment
Languages
English
First Language
Timeline
Lead Technician
Servpro Hamilton Mohawk
10.2023 - 10.2025
Lead Technician
First General
09.2017 - 05.2023
Cleaning Supervisor
McMaster
04.2013 - 09.2016
Technician
Graham Restorations
03.2007 - 11.2012
McKinnon Park Secondary