Samantha Hart
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Full Time Scheduler EMS
Alberta Health Services
Calgary, AB
10.2023 - Current
- Scheduling all ems personnel from supervisor's, specialties and all remaining vacancies. Filling units in southern Alberta between 9 different zones.
- Payroll inquiries and completion of HSAA and GSS union staff.
- Managing email inbox's for each zone and teams chat's between hall supervisors, upwards to 200+ emails a day.
- Creating daily reports for supervisors
- Time coding for reintegration (WCB, LOA) and everyday coding such as overtime, regular pay, missed breaks etc...
Temp Clerk 4 Mental Health and Outpatient Psychiatry
Alberta Health Services
Calgary, AB
05.2023 - 10.2023
- Triaging all referrals from in-patient mental health units, court report referrals from judges, and probation referrals from probation officers for all southern Alberta
- Unit clerk responsibilities of verify patient information and check in's, answering phones and completion of daily requests from physicians and patients.
- Dictation and editing of court reports from physicians to the court system.
- Tracking time frames to ensure court dates are met when booking appointments and form completion.
Temp Clerk 3 Health Information Management
Alberta Health Services
Calgary, AB
03.2022 - 03.2023
- Processing emergency visits, ambulatory records, and admissions.
- Completion of access and disclosure requests from other medical clinics, lawyers or police services.
- Filing all records into paper charts
- Transition/data entry from paper charts to electronic.
Home Base Clerk 4 Department of Medicine
Alberta Health Services
Calgary, AB
04.2017 - 04.2022
- Completion of many administrative duties such as scheduling patient appointments, completing patient requests, maintaining multiple calendars and daily office duties
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepped paper charts for physicians, ensuring all documentation is in chart before appointment
- Processed physicians orders within different departments
- Assisting and facilitation of workload between different outpatient clinic's
- Transition and data transfer from old programs to current connect care program
Medical Office Assistant
Essence Medical Clinic's
Calgary, AB
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Service Coordinator/Receptionist/Safety Officer
Bjornson Designs Inc
Calgary, AB
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Established and maintained service schedules for several projects to help plan organize workload.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Implemented quality control measures to ensure consistent standards across all services provided.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Prepared reports on service performance metrics and key indicators for management review.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Receptionist
Canada Diagnostic Centre
Calgary, AB
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Office Manager/Medical Office Assistant
Madigan Medical Center/Woodbine Medical Center
Calgary, AB
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Established team priorities, maintained schedules and monitored performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments
- Billing for alberta health services
- Completion of opening second clinic focusing on travel injections, botox, family GP and walk in's
- Same MOA duties as Essence medical Clinic
Clerk 3 Surgical Data Entry (Temp Contract)
Foothills Medical Centre
Calgary, AB
- Transcription of surgical reports into electronic database
- Filing surgical reports
Education
Advanced Diploma - Paralegal
Reeves College
Calgary, AB04.2023
Diploma - Medical Office Assistant/Unit Clerk
Bow Valley College
Calgary, AB2011
High School Diploma -
Chestermere High School
Calgary, AB01.2010
Skills
- Proficient in Medical Applications; such as Connect care-super user, tele-staff, e-people time keeping, Clinibase, Millennium, Oaccs, Insight, SCM, E-Clinibase, Aria, Axon, Med Access, Net Care, Cross Loop, Join Me, Ascot, and connect care
- Collaboration and Teamwork
- Documentation and Recordkeeping
- Managing patient records
- Attention to Detail
- Workload Management
- Employee Scheduling
- Medical Report Preparation
- Appointment management
- Computer Proficiency
- Organization and Time Management
References
References available upon request
Timeline
Full Time Scheduler EMS
Alberta Health Services
10.2023 - Current
Temp Clerk 4 Mental Health and Outpatient Psychiatry
Alberta Health Services
05.2023 - 10.2023
Temp Clerk 3 Health Information Management
Alberta Health Services
03.2022 - 03.2023
Home Base Clerk 4 Department of Medicine
Alberta Health Services
04.2017 - 04.2022
Medical Office Assistant
Essence Medical Clinic's
Service Coordinator/Receptionist/Safety Officer
Bjornson Designs Inc
Receptionist
Canada Diagnostic Centre
Office Manager/Medical Office Assistant
Madigan Medical Center/Woodbine Medical Center
Clerk 3 Surgical Data Entry (Temp Contract)
Foothills Medical Centre
Advanced Diploma - Paralegal
Reeves College
Diploma - Medical Office Assistant/Unit Clerk
Bow Valley College
High School Diploma -
Chestermere High School