Samantha Gutierrez
Moreno Valley
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
12
12
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Customer Fulfillment Associate
Amazon
07.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Teller
Wells Fargo
Moreno Valley
07.2023 - 05.2024
- Processed customer transactions accurately and efficiently at retail banking locations.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Promoted bank products, contributing to branch sales initiatives and client engagement.
- Ensured compliance with bank policies and regulations during all customer interactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Supervisor
PLS Financial Services
02.2017 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Cashier
Jump Street Park
08.2013 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Diploma - Medical Billing
UEI College
Riverside, CASkills
- Training and mentoring
- Cash handling expertise
- Safety awareness
- Inventory control and record keeping
- Conflict resolution techniques
- Schedule oversight
- Attendance oversight
- Safety reviews
- Shift reporting
- Team motivation
- Strong verbal and written communication
- Sales expertise
- Performance monitoring
Certification
- CPR/AED Certification
Languages
English, Spanish
Timeline
Customer Fulfillment Associate
Amazon
07.2024 - Current
Teller
Wells Fargo
07.2023 - 05.2024
Supervisor
PLS Financial Services
02.2017 - 07.2023
Cashier
Jump Street Park
08.2013 - 01.2016
Diploma - Medical Billing
UEI College