Developed trusting relationships with clients, establishing rapport and open communication.
Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
Assisted disabled clients to support independence and well-being.
Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
Receptionist
Home & Community Care Program
05.2021 - 11.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Medical Transportation Dispatcher
Bunibonibee Cree Nation
01.2020 - 09.2021
Developed strong relationships with clients through proactive communication and problem-solving support.
Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Handled incoming calls and emails from customers regarding issues with deliveries.
Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
Coordinated driver dispatch to accomplish daily delivery requirements.
Personal Support Worker
Home & Community Care Program
06.2012 - 03.2014
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted clients with daily living activities, promoting independence and wellbeing.
Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Enhanced patient comfort by providing compassionate and attentive personal care.
Support Worker
Homeless Shelter
06.2010 - 09.2010
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Promoted community integration by providing extensive physical, emotional and social support.
Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Conducted regular assessments of client needs, adjusting support plans to better serve them.
Cashier
Northwest Companies
06.2000 - 08.2001
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Executive Assistant to the Managing Director at Enoch Cree Nation Band AdministrationExecutive Assistant to the Managing Director at Enoch Cree Nation Band Administration