Samantha Gorvad
San Jose
Summary
Compassionate and reliable individual with a background in guest relations and behavior intervention. Expertise in HIPAA compliance and effective communication with patients. Prepared to leverage skills to enhance service delivery and operational success.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
YMCA Of Silicon Valley
Saratoga, CA
10.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes for members and guests.
- Maintained accurate membership records using YMCA management software to enhance operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Registered Behavior Technician
Trumpet Behavioral Health
San Jose
06.2025 - 09.2025
- Implemented individualized behavior intervention plans for diverse client needs.
- Conducted skill assessments to track progress and adapt strategies effectively.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support.
Special Needs Swim Instructor
Maki Swim School
Campbell
08.2021 - 06.2024
- Developed individualized lesson plans tailored to diverse special needs students.
- Implemented adaptive swimming techniques to enhance student comfort and confidence in water.
- Led group sessions focusing on social interaction and teamwork among participants.
- Trained new instructors on specialized teaching methods for students with disabilities.
Education
Certified Phlebotomy Technician - Phlebotomy
CALRegional
Oakland, CA07-2026
High School Diploma -
Pioneer High School
San Jose06-2022
No Degree - Nursing
West Valley
Saratoga, CA06-2026
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Order of draw
- Prompting strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Timeline
Registered Behavior Technician
Trumpet Behavioral Health
06.2025 - 09.2025
Front Desk Associate
YMCA Of Silicon Valley
10.2023 - Current
Special Needs Swim Instructor
Maki Swim School
08.2021 - 06.2024
Certified Phlebotomy Technician - Phlebotomy
CALRegional
High School Diploma -
Pioneer High School
No Degree - Nursing
West Valley