SAMANTHA GODDARD
Richmond Hill,ON
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member
Ontario Parks
09.2025 - Current
- Operated and maintained tools for park facility repairs and enhancements.
- Conducted routine inspections to ensure safety and functionality of park equipment.
- Collaborated with team members to execute seasonal maintenance projects efficiently.
- Implemented improved workflows to enhance operational efficiency within maintenance tasks.
- Trained new staff on safety protocols and equipment usage for optimal performance.
- Followed routine maintenance checklist: Garbage Run, Site List and Grass cutting.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Customer Service Representative
Vaultra Storage
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Art Gallery Assistant
Delma Enterprises
03.2015 - Current
- Provided essential support during exhibition installations, ensuring timely completion of gallery setups.
- Streamlined inventory management for improved organization and accessibility of artworks in storage.
- Contributed to higher artwork sales by maintaining up-to-date knowledge on current market trends and pricing strategies.
- Strengthened relationships with artists, collectors, museums, and other galleries through consistent follow-up communications.
Area Manager & Central Poll Supervisor
Elections Ontario & Elections Canada
02.2025 - 04.2025
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Retail Sales Associate Cashier
Bath & Body Works
10.2024 - 01.2025
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Server
Bruno's Fine Foods
07.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Store Manager
Little Caesars
08.2019 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Arts - English Literature
Trent University
Peterborough, ON04.2027
Skills
- Customer service
- Critical thinking
- Problem-solving
- Multitasking and organization
- Time Management
- Data entry
- Customer relations
Certification
- Food Handler's Certification
- Health and Safety Certification
Timeline
Maintenance Crew Member
Ontario Parks
09.2025 - Current
Customer Service Representative
Vaultra Storage
05.2025 - Current
Area Manager & Central Poll Supervisor
Elections Ontario & Elections Canada
02.2025 - 04.2025
Retail Sales Associate Cashier
Bath & Body Works
10.2024 - 01.2025
Server
Bruno's Fine Foods
07.2024 - 10.2024
Store Manager
Little Caesars
08.2019 - 08.2023
Art Gallery Assistant
Delma Enterprises
03.2015 - Current
Bachelor of Arts - English Literature
Trent University
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