Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Glenn

Fresno

Summary

Dynamic customer service professional with a proven track record at Bank of America, excelling in customer satisfaction and complaint resolution. Recognized for enhancing client retention through personalized solutions and effective problem-solving. Skilled in cash handling and maintaining composure in high-pressure situations, consistently exceeding performance metrics.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

20
20
years of professional experience

Work History

Customer Service Cashier

CVS/caremark
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Customer Service Representative

Internal Revenue Service, IRS
10.2018 - 12.2018
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Senior Banking Officer

Bank of America
11.2005 - 07.2016
  • Implemented risk management strategies to minimize financial losses and protect client investments.
  • Maintained high levels of employee engagement through consistent recognition programs that rewarded outstanding individual performance.
  • Developed strong relationships with clients to increase retention rates and ensure repeat business.
  • Ensured regulatory compliance by staying up-to-date on industry changes and implementing necessary policy adjustments within the branch operations accordingly.
  • Enhanced customer satisfaction with efficient problem-solving skills and personalized solutions.
  • Fostered a collaborative work environment among team members, resulting in stronger decision-making and problem-solving abilities.
  • Managed and opened over 5000 checking, saving and line of credit accounts.
  • Represented bank at community events to establish strong ties and promote business.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
  • Provided seamless support during system migrations, assisting customers with navigating new platforms without major disruptions to their accounts or services.
  • Supported fraud prevention efforts by carefully monitoring transactions and reporting suspicious activity.
  • Participated in ongoing training programs, enhancing skillset for continued professional growth within the banking industry.
  • Contributed to team success by consistently meeting or exceeding performance metrics.
  • Exceeded sales goals regularly by effectively promoting credit card offers and other financial products tailored to customer requirements.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.

Education

High School Diploma -

Selma High School
Selma, CA
05-1994

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer complaint resolution
  • Product knowledge
  • Payment processing
  • Merchandise restocking
  • Payment collection

Timeline

Customer Service Cashier

CVS/caremark
09.2024 - Current

Customer Service Representative

Internal Revenue Service, IRS
10.2018 - 12.2018

Senior Banking Officer

Bank of America
11.2005 - 07.2016

High School Diploma -

Selma High School

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Samantha Glenn