Samantha Girdwood

• Conducted market research to identify new business opportunities in mental health services.
• Assisted in developing strategic partnerships with local healthcare providers and organizations.
• Engaged in outreach activities to raise awareness about available mental health services.
• Maintained accurate records of client interactions and service inquiries in the database.
• Maintained professional attitude and environment to set example for internal and external organizations.

• Assisted clients in setting and achieving personal recovery goals.
• Developed individualized action plans based on client needs and preferences.
• Provided motivational support to enhance client self-efficacy and resilience.
• Documented client progress and maintained accurate case notes regularly.
• Utilized active listening skills to understand client challenges effectively.
• Collaborated with colleagues to share best practices in recovery coaching.
• Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
• Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
• Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
• Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
• Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
• Developed relationships with other community resources to ensure comprehensive care for each client.
• Connected clients with appropriate aftercare services such as sober living homes or outpatient programs.
• Put together list of applicable resources and helped secure necessary referrals.
• Provided peer recovery support to individuals in early stages of recovery from substance use disorder.

Assisted guests with inquiries and service requests to enhance customer experience.

• Managed communication between guests and departments to ensure smooth service delivery.
• Provided expert advice on insurance policies to clients and potential customers.
• Assisted clients in understanding coverage options and benefits available to them.
• Provided customers with information regarding plan features, pricing, and availability.
• Processed payments received from clients promptly according to established procedures.
• Explained complex technical terms related to insurance plans in simple language for easy understanding.
• Participated in continuing education courses to stay current on industry trends and changes in regulations.
• Educated clients on claims processes and assisted with filing necessary documentation.
• Stayed updated on industry trends and changes to improve service offerings for clients.