Samantha Gill

• Work with clients one-on-one to help alleviate their symptoms and/or manage their health conditions
• Provide clients with custom reports, consisting of evidence-based nutrition and lifestyle recommendations
• Research supplements for each individual client to support their unique health needs
• Provide custom snack and meal ideas (this includes recipes when required) for each client to support them on their health journey (Note: clients that prefer meal plans can also be accommodated)
• Use strong analytical and problem-solving skills to develop effective solutions for challenging situations

Note: Initially hired as an Optical Assistant by the same owner, but different location in November 2019 and was then promoted to Manager at new clinic in May 2020 (Savanna Eye Care))

• Manage day-to-day operations of the optometry from handling incoming calls/emails in a prompt manner to addressing any staff or patient concerns
• Maximize performance by monitoring daily activities and mentoring team members
• Cross-train existing employees to maximize team performance
• Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Greet all patients in a friendly and professional manner
• Assist patients with finding the perfect frame and lenses to suit their personal everyday needs and budget
• Accurately update and input confidential data for existing and new patients
• Process all AHC billings so that doctors on-site can be paid appropriately
• Complete all administrative tasks as needed, which includes ensuring all monthly bills and expenses are paid

• Maintained membership database, ensuring that all information was current and accurate.
• Managed and monitored office inventory to ensure sufficient and timely replenishment
• Responded to over 300 inquiries per month in a friendly and professional manner via phone, email and in-person
• Minimized errors by documenting processes within the office and standardizing them
• Increased event revenue by 5-10% in comparison to the budgeted amount each year through vigorous negotiation and maximization of sponsorship revenue
• Collaborate with over 50 industry partners on an annual basis to ensure positive sponsorship experiences at each event
• Provide detailed and timely administrative support to the Executive Director on an ongoing basis
• Increase membership by 25-50 members each year through bulk renewal discounts
• Successfully plan and execute events that host up to 400 attendees.