Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Garcia

Santa Ynez

Summary

Dynamic hospitality professional with a proven track record at SY Kitchen, excelling in customer service and multitasking. Recognized for enhancing guest experiences through effective reservation handling and problem-solving. Committed to maintaining high standards of cleanliness and service, ensuring seamless operations in fast-paced environments.

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess/Restaurant Busser

SY Kitchen
10.2020 - 11.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Busser/Food Expeditor

Nella Kitchen and Bar
10.2020 - 11.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Hotel Porter

Fess Parker Wine Country Inn & Spa
12.2019 - 03.2020
  • Delivered exceptional customer service, often resulting in repeat business and positive reviews.
  • Ensured prompt assistance during emergency situations by familiarizing oneself with safety protocols and evacuation procedures.
  • Coordinated with housekeeping staff to ensure timely room preparation for incoming guests.
  • Safeguarded guest valuables through vigilant watch over luggage storage area while upholding strict privacy standards at all times.
  • Expedited transportation arrangements as requested by guests, providing accurate information on local routes, schedules, or fares when applicable.

Education

J.D. - Law

Santa Barbara Colleges of Law
Santa Barbara, CA
04-2027

Master of Arts - Criminology

University of California Irvine
Irvine, CA
03-2023

Skills

  • Customer service
  • Strong multitasking
  • Reservation handling
  • Service prioritization
  • Safe food handling
  • Problem-solving
  • Task prioritization
  • Hospitality management

References

Kayla Egeberg: Office Manager at Nella Kitchen and Bar 

805-350-4192

Dan Smalls: Floor Manager at Nella Kitchen and Bar 

323-640-9978

Jon Bryson: Floor Manager at SY Kitchen 

310-880-6105

Timeline

Restaurant Hostess/Restaurant Busser

SY Kitchen
10.2020 - 11.2024

Busser/Food Expeditor

Nella Kitchen and Bar
10.2020 - 11.2024

Hotel Porter

Fess Parker Wine Country Inn & Spa
12.2019 - 03.2020

J.D. - Law

Santa Barbara Colleges of Law

Master of Arts - Criminology

University of California Irvine

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