Samantha Gagnon
Waterloo,ON
Summary
Dedicated and detail-oriented individual seeking a claims adjuster position to utilize my strong analytical and communication skills in accurately assessing and processing claims for optimal client satisfaction and organizational success.
Overview
13
13
years of professional experience
Work History
Housekeeping Attendant
Hampton Inn
01.2023 - 08.2024
- Cleaned bathrooms, hallways, and common areas
- Made beds, dusted and vacuumed rooms
- Laundry
- Helped guests
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Sample Preparation Technician
Agat Laboratories
01.2021 - 08.2022
- Crushed Core samples
- Pulverized core samples
- Sorted Samples
- Gave daily tasks to team
- Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
- Enhanced office organization by implementing efficient filing systems and streamlining administrative procedures.
Barista
Tim Horton's
02.2014 - 12.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Customer Service Representative
On Line Support Inc.
03.2011 - 12.2013
- Helped customers with their bills
- Set up new client accounts
- Explained customer billing inquiries
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Principles and Practice of Insurance C11 -
Insurance Institute of Canada
Personal Automobile Insurance C14 – Part 1 -
Insurance Institute of Canada
Business Insurance Program -
Conestoga College
Kitchener, OntarioPractical Nursing program -
Northern College
Kitchener – Waterloo Collegiate Institute
Skills
- Skilled in Microsoft Office Suite
- Active Listening and Instruction
- Effective Team Player
- Detail-Oriented Organizer
- Effective Time Management
- Good negotiation skills, decision-making, and critical thinking skills
- Strong teamwork skills
- Excellent communication skills, including listening, writing, and verbal skills
- Good investigative and analytical skills
- Experienced in Typing at 60 WPM
- Ensures the quality of service by implementing excellent customer support
- Excellent multi-tasking ability
Highlight Of Skills
- Excellent customer service skills
- Excellent multi-tasking ability
- Very familiar in all Microsoft applications (completed computing applications at Conestoga College)
- Excellent written and oral communication
- Type 60 WPM
- Experience in call center environment
- Ensures quality of services by implementing excellent customer support and quick problem-solving skills
Languages
English
French
Limited Working
Timeline
Housekeeping Attendant
Hampton Inn
01.2023 - 08.2024
Sample Preparation Technician
Agat Laboratories
01.2021 - 08.2022
Barista
Tim Horton's
02.2014 - 12.2019
Customer Service Representative
On Line Support Inc.
03.2011 - 12.2013
Personal Automobile Insurance C14 – Part 1 -
Insurance Institute of Canada
Business Insurance Program -
Conestoga College
Practical Nursing program -
Northern College
Kitchener – Waterloo Collegiate Institute
Principles and Practice of Insurance C11 -
Insurance Institute of Canada
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