Samantha Foley
Mission Viejo
Summary
Dynamic and motivated professional with a Master of Arts in History from California State University, Fullerton, and extensive experience in leadership, customer relations, and team development. Proven ability to engage diverse populations through years of management and customer service in fast-paced environments, fostering strong skills in communication, conflict resolution, organization, and mentorship. Accomplished graduate researcher with advanced strengths in writing, critical thinking, public speaking, and historical analysis. Committed to promoting education and student success while cultivating supportive learning environments through adaptability, professionalism, and effective leadership in academic and professional settings.
Overview
10
10
years of professional experience
Work History
E-Commerce Manager
Pavilions
Rancho Santa Margarita, CA
03.2020 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Developed detailed plans based on broad guidance and direction.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Managed financial tracking, inventory coordination and social media marketing.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Tested website features and functionality for optimal performance.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Receptionist/Shift Manager
Supercuts
Aliso Viejo, CA
06.2016 - 03.2020
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected card and cash payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed staff hiring, training and supervision.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
Education
Master of Arts - History
California State University, Fullerton
Fullerton, CA05.2026
Associate of Arts - Liberal Arts
Saddleback College
Mission Viejo, CA06.2023
Associate of Arts - General Studies-Interdisciplinary Studies
Saddleback College
Mission Viejo, CA06.2023
Associate of Arts - General Studies: Social And Behavioral Sciences
Saddleback College
Mission Viejo, CA06.2023
Bachelor of Arts - History
California State University, Fullerton
Fullerton, CA05.2022
Associate of Arts - History
Saddleback College
Mission Viejo, CA05.2019
Associate of Science - Political Science
Saddleback College
Mission Viejo, CA05.2019
Skills
- Landing page optimization
- Storefront creation
- Pricing strategy
- Sales strategy development
- Action planning
- Reliability
- Team motivation
- Sales operations
- Problem-solving abilities
- Sales coordination
- Team Leadership
- Professionalism
- Communication Skills
- Team building
- Scheduling
- Scheduling appointments
- Multi-line phone system operation
- Organization skills
- Telephone skills
- Verbal and written communication
- Positive and professional
- Reception desk management
- Mail handling
- Customer/Client relations
- Multi-line telephone skills
- Flexible and adaptive
- Effective listening
- Social-emotional learning
- Multitasking
- Product management
- Order fulfillment
- E-commerce platforms
- Competitor analysis
- Inventory tracking
- Online advertising
- Promotions management
- Customer service
- Time management
- Customer billing
- Sales processes
- Decision-making
- New hire onboarding
- Pre-sales support
- Price schedules
- Employee retention
- Performance evaluations
Additional Information
Currently on my way to obtaining a single subject credential in social studies/History through the masters program at CSUF.
Timeline
E-Commerce Manager
Pavilions
03.2020 - Current
Receptionist/Shift Manager
Supercuts
06.2016 - 03.2020
Associate of Arts - Liberal Arts
Saddleback College
Associate of Arts - General Studies-Interdisciplinary Studies
Saddleback College
Associate of Arts - General Studies: Social And Behavioral Sciences
Saddleback College
Bachelor of Arts - History
California State University, Fullerton
Associate of Arts - History
Saddleback College
Associate of Science - Political Science
Saddleback College
Master of Arts - History
California State University, Fullerton