Samantha Flores
El Centro,CA
Summary
Dynamic program assistant with over 9 years of experience in child and youth program administration. Skilled in multitasking, organization, and monitoring participant engagement. Committed to fostering teamwork and enhancing service delivery through effective mentoring and support. Excited to participate in the implementation of new curriculum.
Overview
20
20
years of professional experience
Work History
CY Program Assistant
Child and Youth Program, Department of the Navy
NAF El Centro CYP
12.2016 - Current
- Coordinated program logistics for child and youth activities, ensuring smooth execution of events.
- Streamlined communication channels among Parents, children, and staff to enhance program efficiency.
- Mentored junior staff on best practices in program administration and participant interaction.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Developed training materials and resources to support staff in program implementation.
- Monitored participant engagement and feedback to improve service delivery and satisfaction.
- Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense, NAF component, and local installation command policies, guidance,and standards.
Cashier
Walmart
250 Wildcat Dr. Brawley CA, 92227
08.2012 - 07.2013
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted customers with product inquiries and provided exceptional service support.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented efficient checkout processes to reduce wait times for customers.
- Resolved customer complaints promptly, enhancing overall shopping experience.
Medical Assistant
Innovation Weight Loss & Detox
550 S. 5th St. El Centro CA, 92243
03.2011 - 03.2012
- Assisted with patient intake, verifying medical histories and updating electronic health records.
- Coordinated scheduling of appointments, ensuring efficient patient flow and minimal wait times.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols.
- Educated patients on weight loss programs and detox procedures, enhancing their understanding and compliance.
- Conducted routine lab tests and assisted in the collection of specimens, maintaining accuracy in results.
- Mentored junior medical assistants, facilitating training on best practices in patient care and office procedures.
Barista
Starbucks
202 S. Imperial Ave. El Centro CA, 92243
03.2008 - 09.2009
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Operated espresso machines, grinders, and other equipment with precision and care.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to streamline workflow during peak hours.
- Implemented best practices for waste reduction, promoting sustainability initiatives in store operations.
Chuck E. Cheese
Cashier/ Showroom Attendant
803 E. Danenberg Dr. El Centro CA, 92243
06.2006 - 02.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate - Child And Youth Education
CDA Infants And Toddlers Through CYP
NAF El Centro, CA01-2027
Certification - Infants & Toddlers
CYP Track Certification Training Modules
NAF El Centro, CA02-2018
Certification - Corrections Officer
Corrections Training Academy
El Centro, CA04-2017
Certification - Medical Assistant
Vocational Training Program Under Dr. Duke
El Centro, CA2009
High School Diploma -
Southwest High School
El Centro, CA05-2006
Skills
- Teamwork and collaboration
- Multitasking and organization
- Implementation of new curriculum
- Staff/ administrative support
- Activity planning
- Group and individual instruction
- Child development
- Lesson/program planning and implementation
- Reliability
- Task prioritization
- Self-motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CY Program Assistant
Child and Youth Program, Department of the Navy
12.2016 - Current
Cashier
Walmart
08.2012 - 07.2013
Medical Assistant
Innovation Weight Loss & Detox
03.2011 - 03.2012
Barista
Starbucks
03.2008 - 09.2009
Chuck E. Cheese
Cashier/ Showroom Attendant
06.2006 - 02.2008
Certificate - Child And Youth Education
CDA Infants And Toddlers Through CYP
Certification - Infants & Toddlers
CYP Track Certification Training Modules
Certification - Corrections Officer
Corrections Training Academy
Certification - Medical Assistant
Vocational Training Program Under Dr. Duke
High School Diploma -
Southwest High School