Samantha Fernandez
El Centro
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist
Imperial County Social Services
11.2020 - Current
- Conducted in-depth interviews with applicants to gather necessary information.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Provide customer service through prompt response times, clear communication, and diligent follow-up practices.
- Provide guidance on application processes and renewal forms, ensuring clarity and understanding for clients.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Maintained up-to-date knowledge of eligibility requirements and program changes.
Sales Associate
Verizon Wireless
08.2016 - 10.2019
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout procedures.
- Maintained product displays and inventory organization to optimize sales opportunities.
- Trained new associates on customer service standards and operational protocols.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Fast Food Worker
Rally's Checkers
10.2014 - 11.2015
- Processed orders in a timely manner to improve speed of service and customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Processed orders on POS system and accepted cash and card payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
High School Diploma -
Central Union
El Centro, CASkills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Bilingual
Timeline
Eligibility Specialist
Imperial County Social Services
11.2020 - Current
Sales Associate
Verizon Wireless
08.2016 - 10.2019
Fast Food Worker
Rally's Checkers
10.2014 - 11.2015
High School Diploma -
Central Union