MS Office
Samantha Ens
General Clerk/File Maintenance
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I strive for success, I am extremely passionate in what I do, my number one goal is to become a store manager here at Safeway.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Cut Fruit (produce)
Safeway
Calgary
11.2021 - Current
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Made products according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates and followed proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
General Clerk/File Maintenance
Safeway
Calgary
11.2021 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, giftcards, debt and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Created price tags and merchandise signs.
- Reviewed new promotions and monitored price changes.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Provided friendly service and assistance to clients to help promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
Beauty Consultant/Receptionist
Chatters Hair Salon
Calgary
11.2019 - 01.2021
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Maintained counter and display areas for cleanliness and organization.
- Recommended specific hair and beauty products to meet individual customer needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Identified client needs and recommended products based on preferences and requirements.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Education
High School Diploma -
Ecole Secondaire Highwood High School
High River, AB 09.2014 - 06.2018
Skills
Exceptional customer service
Cash Handling
Cleaning and sanitizing
Product restocking
Inventory management
Data entry skills
Extremely quick learner
Efficient and reliable team player
MS Office
Sales expertise
Software
Excel
Certification
Food Safety
Timeline
Cut Fruit (produce)
Safeway
11.2021 - Current
General Clerk/File Maintenance
Safeway
11.2021 - Current
Food Safety
11-2021
WHIMIS
11-2021
Beauty Consultant/Receptionist
Chatters Hair Salon
11.2019 - 01.2021
High School Diploma -
Ecole Secondaire Highwood High School
09.2014 - 06.2018